Lionell Young
Oxon Hill,MD
Summary
Positive and friendly professional working in Customer Focused Human Resources Assistant roles, fast paced environments, and administrative functions. People skills proven by over 10 years of experience in hospitality and offices leading teams to meet performance targets and exceed client expectations. Keen interest in working as HR/Administrative professional comfortable working with minimal supervision, detail oriented, and servicing clients of all sorts.
Key strengths include strong communication, relationship building, inventory management, team leadership, technical competency, and the ability to grasp new concepts quickly and efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Administrative Assistant
YRCI
Suitland, MD
11.2020 - Current
- Answered and directed 800+ inbound phone calls and 1000+ Remedy requests monthly in fast paced customer service focused Call Center
- Delivered friendly assistance with Verifications of Employment and Background Investigations
- Efficiently utilized Adobe Acrobat, Microsoft Teams, HR Connect, NFC, Web TA, Cisco Finesse, Kiteworks, and eOPF to complete daily tasks
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Human Resources Assistant
KAA Contracting Company
Falls Church, VA
07.2019 - 09.2019
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Compiled employee records from individual departments to maintain central files.
- Analyzed issues and employed improvement processes.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Human Resources Assistant
Department Of Homeland Security
Arlington, VA
03.2015 - 02.2018
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews for 75-100 applicants throughout the process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Maintained and scheduled complex calendars.
- Managed employee exit interviews and paperwork.
- Efficiently delivered personnel information to management for speedy corrective action.
- Compiled employee records from individual departments to maintain central files.
- Analyzed issues and employed improvement processes.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Education
Counseling Psychology
Morgan State University
Baltimore, MDHigh School Diploma -
Bladensburg High School
Bladensburg, MD05.1997
Skills
- Microsoft Office
- Company Policies and Procedures Training
- Time Management
- Verbal and Written Communication
- Disciplining Employees
- Office Organization
- Human Resource Information System HRIS
- Employee Counseling and Support
- Critical Thinking
- Relationship Building
- Performance Evaluations
- Employee Interviews
Accomplishments
⦁ Received multiple bonuses for work in Human Resources
⦁ 2021 Certificate of Appreciation for One Year of Service at YRCI
Certification
⦁ Certificate of Completion for How to Become an HR Business Partner
Classes for this Certification include:
Human Resources Foundations
Human Resources in an On-Demand Economy
Human Resources-Managing Employees Problems
Human Resources-Running Company Onboarding
Understanding Business
⦁ Structured Interview Training
⦁ Integrated Conflict Management Systems (ICMS) Essentials
⦁ Cooperative Problem Solving for Leaders
⦁ My Goal Building Training
⦁ Effective Communication Training
⦁ (TACCOM) Tactical Communication Training
⦁ Decision Making and Problem Solving
⦁ Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Human Resources Administrative Assistant
YRCI
11.2020 - Current
Human Resources Assistant
KAA Contracting Company
07.2019 - 09.2019
Human Resources Assistant
Department Of Homeland Security
03.2015 - 02.2018
Counseling Psychology
Morgan State University
High School Diploma -
Bladensburg High School
⦁ Certificate of Completion for How to Become an HR Business Partner
Classes for this Certification include:
Human Resources Foundations
Human Resources in an On-Demand Economy
Human Resources-Managing Employees Problems
Human Resources-Running Company Onboarding
Understanding Business
⦁ Structured Interview Training
⦁ Integrated Conflict Management Systems (ICMS) Essentials
⦁ Cooperative Problem Solving for Leaders
⦁ My Goal Building Training
⦁ Effective Communication Training
⦁ (TACCOM) Tactical Communication Training
⦁ Decision Making and Problem Solving
⦁ Critical Thinking
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