Lionella Boltz
Brunswick,OH
Summary
Adept at specimen labeling and patient confidentiality, I excelled at Southwest General by maintaining high accuracy and professionalism under pressure. My expertise in butterfly needle technique and effective communication significantly enhanced patient care and satisfaction. Demonstrated leadership as a Shift Supervisor, ensuring operational excellence and resolving customer issues efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Southwest General
07.2021 - Current
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Dental Assistant
Advanced Dental Care & Aesthetics
08.2019 - 09.2020
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Shift Supervisor
Starbucks
02.2015 - 08.2019
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Certificate - Nursing
Cuyahoga Community College
Cleveland, OH12-2024
High School Diploma -
Brunswick High School
Brunswick, OH05-2015
High School Diploma -
T. Shevchenko School of Ukrainian Studies
Parma, OH05-2015
Skills
- Butterfly needle technique
- Patient confidentiality
- Specimen labeling procedures
- Order of draw
- Blood collection techniques
- HIPAA
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Languages
Ukrainian
Native or Bilingual
Russian
Professional Working
Timeline
Phlebotomist
Southwest General
07.2021 - Current
Dental Assistant
Advanced Dental Care & Aesthetics
08.2019 - 09.2020
Shift Supervisor
Starbucks
02.2015 - 08.2019
Certificate - Nursing
Cuyahoga Community College
High School Diploma -
Brunswick High School
High School Diploma -
T. Shevchenko School of Ukrainian Studies
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