Lionest Mathurin
Brooklyn,NY
Summary
Proven track record in enhancing customer service and office productivity at the Department of Motor Vehicles, showcasing exceptional problem-solving abilities and empathy. Excelled in roles requiring meticulous attention to detail and multitasking, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in title processing and fostering positive relationships, I bring a results-driven approach to meet and exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Motor Vehicle Representative
Department or Motor Vehicles
01.2023 - 08.2024
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
Residential Aide
Women In Need Win
12.2021 - 06.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
Customer Service Cashier
Lane Bryant Outlet
03.2015 - 09.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Science
Hostos Community College
The Bronx, NYSkills
- Title processing
- Empathy and patience
- Cash handling expertise
- Insurance Verification
- Networking and relationship building
- Adaptive Learning
- Customer Education
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
Timeline
Motor Vehicle Representative
Department or Motor Vehicles
01.2023 - 08.2024
Residential Aide
Women In Need Win
12.2021 - 06.2024
Customer Service Cashier
Lane Bryant Outlet
03.2015 - 09.2019
Science
Hostos Community College
Similar Profiles
Latrice PopeLatrice Pope
Motor Vehicle Field Representative at Department of Motor VehiclesMotor Vehicle Field Representative at Department of Motor Vehicles
Isabelo Al OgangIsabelo Al Ogang
Instructor at Department of Motor VehiclesInstructor at Department of Motor Vehicles
Nancy PinedoNancy Pinedo
Motor Vehicle Representative at Department of Motor VehiclesMotor Vehicle Representative at Department of Motor Vehicles
Michelle ScottMichelle Scott
Motor Vehicle Representative at Department of Motor VehiclesMotor Vehicle Representative at Department of Motor Vehicles
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.