Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liony Arias

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative Agent

Chewy.com
04.2020 - Current
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered email and chat inquiries within a timely fashion.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special pet needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Server, Bartender, To-Go Specialist

Olive Garden Restaurant
02.2016 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answer telephones and give information to callers, take messages, or transfer calls to
    appropriate individuals.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and
    other drinks.
  • Serve wine, and bottled or draft beer.
  • Clean bars, work areas, and tables.
  • Clean glasses, utensils, and bar equipment.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to
    customers when needed to identify filled orders.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion
    desserts, and fill beverage cups and glasses.

Store Manager

SUBWAY®Restaurants
12.2015 - 01.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash
    receipts, or in performing services for customers.
  • Enforce safety, health, and security rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and
    displays and selling merchandise.

Sandwich Artist

SUBWAY®Restaurants
01.2015 - 12.2015
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Clean food preparation equipment, work areas, and counters or tables.
  • Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
  • Perform food preparation tasks, such as making sandwiches, carving meats, making soups
    or salads, baking breads or desserts, and brewing coffee or tea.
  • Accept payments, and make change or write charge slips as necessary.

Valet

Daytona Toyota
03.2014 - 12.2014


  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Assist physically challenged travelers and other guests with special needs.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical
    malfunction.
  • Inspect vehicles or equipment to ensure compliance with rules, standards, or regulations.
  • Examine transportation vehicles, equipment, or systems to detect damage, wear, or
    malfunction.

Porter

Enterprise Rent-A-Car
01.2013 - 02.2014
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Collect 'returned' vehicles from the airport terminal to be brought back to our "base" to be
    inspected, document any damage, fuel filling, and properly cleaned for the next rental.
  • Log and document vehicle inventory; ensure each vehicle is safe for driving. Set apart
    vehicles that have mechanical issues or that are in recall.
  • Travel to various locations to pick up specific vehicles per request.

Car Washer

Sparkle N Shine Car Wash
09.2012 - 12.2012
  • Pressure washed car exterior, wheel wells, and tires.
  • Vacuumed and steam cleaned interior floors carpet and seating.
  • Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
  • Disinfected steering wheel, handles, seats, and other interior fixtures.
  • Answered customer questions on pricing, products, procedures, and materials used.
  • Mix cleaning solutions, abrasive compositions, or other compounds, according to
    formulas.
  • Drive vehicles to or from workshops or customers' workplaces or homes.

Education

Associate of Arts - Business Administration And Management

Daytona State College
Daytona Beach, FL

High School Diploma -

Everglades High School
Miramar, FL
06.2012

Skills

  • Customer Service and Assistance
  • Graphic Designing and Computer
    Technology
  • Strong Telephone Etiquette
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • POS Systems and Ordering Platforms
  • Administrative and Office Support
  • Attention to Detail
  • Policy and Procedure Adherence
  • Microsoft Office
  • Enthusiastic and Optimistic

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative Agent

Chewy.com
04.2020 - Current

Server, Bartender, To-Go Specialist

Olive Garden Restaurant
02.2016 - 03.2020

Store Manager

SUBWAY®Restaurants
12.2015 - 01.2016

Sandwich Artist

SUBWAY®Restaurants
01.2015 - 12.2015

Valet

Daytona Toyota
03.2014 - 12.2014

Porter

Enterprise Rent-A-Car
01.2013 - 02.2014

Car Washer

Sparkle N Shine Car Wash
09.2012 - 12.2012

Associate of Arts - Business Administration And Management

Daytona State College

High School Diploma -

Everglades High School

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Liony Arias