Lira Flores
Fort Worth,TX
Overview
3
3
years of professional experience
Work History
Funeral Director's Assistant
Nueva Vida Funeral Home
Arlington, TX
09.2021 - Current
- Ensured proper care of deceased prior to cremation or burial.
- Coordinated with vendors for supplies such as caskets, flowers, and memorial folders.
- Maintained accurate records of funerals including service details, obituaries, and payments received.
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Prepared documents necessary for cremations according to state regulations.
- Collaborated with cemetery personnel to ensure that gravesites were properly prepared for burials.
- Answered phone calls promptly and professionally handled inquiries from callers.
- Processed payments from customers accurately and efficiently utilizing cash registers.
- Assisted in maintaining cleanliness of the facility; swept floors, wiped surfaces.
- Arranged for clergy or officiant when requested by families.
- Transported caskets to churches or other locations for services when necessary.
- Provided support to families during visitation hours and funeral services.
- Greeted visitors, answered questions, and provided directions as needed.
- Created memorial videos using photos and music provided by family members.
- Organized transportation of the body from place of death to funeral home or other destination as required.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Consulted with families of deceased to make funeral arrangements.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Drafted professional correspondence and marketing materials.
- Removed deceased from place of death and transported to funeral home.
- Prepared death certificates and drafted obituaries.
Tax Agent
EZ Tax services
Irving, TX
02.2022 - 07.2024
- Educated clients on their rights and responsibilities under applicable laws.
- Organized paperwork related to each client's case into a comprehensive file system.
- Prepared tax forms in accordance with federal, state and local regulations.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-2008
Skills
- Office Administration
- Organizational abilities
- Marketing support
- Compassionate communication
- Family Counseling
- Staff Scheduling
- MS Word, Excel, and Outlook
- Regulatory Compliance
- Sales and Marketing
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
Affiliations
- Great communication and social skills
- customer service
- hard working
- Quick learner
References
References available upon request.
Timeline
Tax Agent
EZ Tax services
02.2022 - 07.2024
Funeral Director's Assistant
Nueva Vida Funeral Home
09.2021 - Current
High School Diploma -
Palmdale High School