Lirca King

• Provide high quality support by phone by Answering constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Help customers with their questions about products and programs.

Help customers with their questions about products and

programs. Provide high quality support by phone, email, andother written communications.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.

• Worked with manager and supervisor to plan and coordinate production schedules.
• Create and maintain schedules for home healthcare aides (staff).
• Arrange and organize schedules for clients and prospects clients in line with healthcare plans and availability of healthcare personnel that attend to them.
• Responsible for properly entering client and staff information into databases, and also updating it on regular basis.
• Reach out to home care Aides and clients with regards to changes in schedule that may come up on daily basis.
• Build professional relationships with clients so as to ensure excellent service delivery.
• Fill in, if caregiver is not able to get to client to make sure client gets care they need,such as assist with activities of daily living (ADL) provide transportation to appointments and run errands.