Liria N. González Ortiz
Kissimmee
Summary
Professional with experience in managing commercial accounts and driving business growth. Expertise in client relationship management, strategic planning, leadership and financial analysis. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in meeting evolving business needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations and Commercial Accounts Manager
AIP Florida
10.2019 - Current
- Audit company transactions and employees.
- Create, manage, and organize spreadsheets for all the department's bonuses.
- Provide and prepare invoices, receipts, and taxes reports.
- Prepare the agent's monthly sales and commissions report.
- Organize and conduct weekly meetings.
- Interview, hire, and trained new employees.
- Prepare presentations and proposals that will benefit the company and employees.
- Strategizes process improvements.
- Marketing online and digital products
- Process payments with cards and/or bank accounts for customers or lenders.
- Built our Commercial Insurance departing, as a License 220 Agent, quoting for clients, offering orientation and closing insurances making sure to evaluate their insurance needs.
Customer Support- TrueBlue
JetBlue Airways
07.2015 - 10.2019
- Give excellent customer service to Mosaic customers (most loyal customers).
- Assist reservations crewmembers when needing help, training, or any other inquires.
- Supervisor for Mosaic customers & Rewards department.
- Making big decisions when an IROP (Irregular Operations) is affecting customers.
Guest Service Representative
Disney
09.2014 - 09.2015
- Receive customer calls and provide help to manage their requests.
- Answer inquiries for Resorts, TV Channels and Disney Parks.
- View resort accounts balance and take payments with credit cards.
Call Center and Customer Service
Santander Bank, Hato Rey PR
08.2013 - 06.2014
- Suggest different products like credit cards and loans to customers and help customers with their accounts.
- Assist in the cards monitoring department.
- Lead the night shift and train new employees.
Teller and Sales
Doral Bank, Los Paseos PR
01.2013 - 08.2013
- Daily Face-to-face customer service.
- Best performer offering checking and savings accounts.
- Customer-oriented and business acumen.
Education
Bachelor - Business Administration - Finance
UPR Carolina
01.2014
Skills
- Extensive background in customer service
- Three years of management experience
- Effective communication and technical skills
- Willingness to adjust hours
- Problem-solving expertise
- Proficient in English
- Competent in using Microsoft Office software
- Client acquisition
Certification
- 220 License [General Lines Property and Casualty Insurance Agent] - 2 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Operations and Commercial Accounts Manager
AIP Florida
10.2019 - Current
Customer Support- TrueBlue
JetBlue Airways
07.2015 - 10.2019
Guest Service Representative
Disney
09.2014 - 09.2015
Call Center and Customer Service
Santander Bank, Hato Rey PR
08.2013 - 06.2014
Teller and Sales
Doral Bank, Los Paseos PR
01.2013 - 08.2013
Bachelor - Business Administration - Finance
UPR Carolina