Lirong Chen
Brea,California
Summary
Customer-oriented retail professional with experience in sales, customer service, and digital operations. Skilled in product presentation, customer engagement, and e-commerce platforms. Strong ability to communicate value and drive sales in both in-store and online environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
MoonwareUSA
Brea, CA
06.2024 - Current
- Assisted customers with selecting products and service plans.
- Resolved customer issues efficiently.
- Maintained organized workspace.
- Built relationships to encourage repeat business.
Crew Member
Yogurtland
Brea, CA
01.2023 - 10.2023
- Collaborated with team members in a fast-paced environment.
- Delivered friendly and professional customer service.
- Resolved customer concerns effectively.
- Trained new employees on procedures and service standards.
- Maintained store cleanliness and organization.
Sales Associate
Cricket Wireless
Rowland Heights, CA
07.2021 - 07.2022
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
Bachelor of Science - Sociology
California State University
Fullerton12.2026
Skills
Customer Service & Sales
Product Presentation
Cash Register & POS Systems
Product Photography
Social Media Management
E-commerce Operations
Positive Customer Engagement
Adaptability & Team Collaboration
LANGUAGES
English
Mandarin Chinese
Timeline
Sales Associate
MoonwareUSA
06.2024 - Current
Crew Member
Yogurtland
01.2023 - 10.2023
Sales Associate
Cricket Wireless
07.2021 - 07.2022
Bachelor of Science - Sociology
California State University