Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lis-Delia Cotto

Tampa

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

8
8
years of professional experience

Work History

Medical Receptionist/Medical Assistant

American Foot & Ankle Specialists
08.2017 - 07.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Dry Cleaner

Davis Dry Cleaners
05.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Medical Receptionist

Florida E.N.T & Allergy
02.2020 - 07.2020
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Sales Manager

Jewelry Addiction
03.2016 - 10.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.

Medical Technician

Tampa Bay Endoscopy Center
08.2016 - 11.2016
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.

Education

GED -

GED
Tampa, FL

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • HIPAA compliance
  • Insurance verification
  • Payment collection
  • Medical billing
  • EMR / EHR
  • Referral verification
  • Medical billing and coding
  • Insurance claims

Languages

Spanish
Native or Bilingual

Timeline

Dry Cleaner

Davis Dry Cleaners
05.2023 - 10.2023

Medical Receptionist

Florida E.N.T & Allergy
02.2020 - 07.2020

Medical Receptionist/Medical Assistant

American Foot & Ankle Specialists
08.2017 - 07.2024

Medical Technician

Tampa Bay Endoscopy Center
08.2016 - 11.2016

Sales Manager

Jewelry Addiction
03.2016 - 10.2019

GED -

GED

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