Lis Laine
Wolfeboro,USA
Summary
Dynamic professional with a strong background in customer service and administrative support, honed at Lydia's House of Hope. Proven ability to build relationships and enhance client satisfaction through effective communication and problem-solving skills. Adept at managing documentation and coordinating resources to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Church Volunteer
Calvary Wolfeboro
Wolfeboro, USA
09.2013 - Current
- Volunteering in children's ministry at church.
- From newborns to 6th graders.
- Helped put on VBS for church yearly.
Case Manager Administrator Intern
Lydia's House of Hope
Somersworth, New Hampshire
08.2025 - 01.2026
- Organized filing systems for efficient document retrieval and storage of physical and electronic records.
- Established positive relationships with clients and vendors to enhance collaboration.
- Managed office correspondence, ensuring effective communication across channels.
- Answered phone calls and emails promptly, facilitating business correspondence.
- Handled confidential documents according to established protocols, maintaining accuracy and security.
- Greeted visitors professionally, addressing inquiries and directing them accordingly.
- Coordinated resources and referrals to effectively support client goals.
- Maintained accurate documentation of client interactions and service delivery.
Customer Service
Harmony Coffee House
Wolfeboro, USA
10.2021 - 06.2025
- Delivered exceptional customer service both in-person and online, addressing concerns promptly.
- Coached team members on best practices for outstanding customer interactions.
- Established high standards for customer service delivery to enhance client satisfaction.
- Independently managed store opening and closing procedures.
- Contributed innovative ideas to elevate customer service standards.
- Ensured client satisfaction through proactive engagement and support.
Customer Service
Birthright Pregnancy Center
Dover, USA
01.2025 - 05.2025
- Developed customer service procedures and policies to enhance operational efficiency.
- Delivered exceptional support to program participants, ensuring satisfaction.
- Collaborated with team members to provide outstanding service to women entering birthright.
Missions Trip Volunteer
Calvary Wolfeboro
Guatemala
03.2017 - 02.2020
- Yearly mission trips where we go and serve in villages, orphanages, and put on VBS for children.
- Played with the children at the orphanage and got to help with daily routines there.
Education
Bachelor's Degree - Social Work
Liberty University
Lynchburg, VA12.2025
Skills
- Microsoft Office proficiency
- Customer service expertise
- Leadership and management
- Time management
- Empathy and patience
- Problem solving skills
- Effective communication
- Active listening abilities
- Program coordination
- Relationship building strategies
- File and record management
- Administrative support
Community Service
- Missions Trip, Calvary Wolfeboro, Guatemala, 03/17, 02/20, Yearly mission trips where we go and serve in villages, orphanages, and put on VBS for children. Played with the children at the orphanage and got to help with daily routines there.
- Church Volunteer, Calvary Wolfeboro, Wolfeboro, NH, 09/13, Current, Volunteering in children's ministry at church. From newborns to 6th graders. Helped put on VBS for church yearly.
Timeline
Case Manager Administrator Intern
Lydia's House of Hope
08.2025 - 01.2026
Customer Service
Birthright Pregnancy Center
01.2025 - 05.2025
Customer Service
Harmony Coffee House
10.2021 - 06.2025
Missions Trip Volunteer
Calvary Wolfeboro
03.2017 - 02.2020
Church Volunteer
Calvary Wolfeboro
09.2013 - Current
Bachelor's Degree - Social Work
Liberty University