Lisa Redlin
Spring Green,WI
Summary
Highly organized and detail-oriented professional with a strong background in customer service and administrative support. Skilled in time management, conflict resolution, and multitasking. Proficient in Microsoft Office and experienced in data entry and computer literacy. Excellent communication skills with a focus on delivering exceptional service. Adept at working independently and collaborating with teams to achieve goals.
Overview
7
7
years of professional experience
Work History
Sales Representative
Lands' End
11.2021 - Current
- Worked with multiple different computer programs to assist customers with orders over the phone
- Utilize multiple programs and applications to research and solve issues with orders
- Process payments using a secure credit entry system
- Collaborate with coworkers and other departments as needed.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Call Center Representative
Medical Transportation Management
05.2018 - 11.2021
- Assisted customers with setting up medical rides to appointments via phone, chat, and email while following insurance requirements as set out by the contract
- Utilized multiple computer programs at a time to research information, input data, escalate issues, and assist in training, as needed
- Worked on an offline team which included processing forms, collaborating with medical facilities to determine eligibility requirements were met, arranging travel accommodations as necessary, and ensuring requests in all queues were processed promptly.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Customer Service Manager
Walmart
08.2016 - 05.2018
- Oversaw front-end productivity, assigned duties, and coordinated schedules to allow for coverage and breaks
- Trained front-end staff and ensured employees knew of any new policy changes
- Investigated customer and equipment issues, working to find solutions quickly
- Completed assigned paperwork and accounting duties daily
- Utilized multiple computer programs to research issues and input necessary data.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Sun Prairie High School
Skills
- Operational Efficiency
- Training and Development
- Customer Account Management
- Entry Recording
- Work Organizing and Prioritizing
- Excellent Administrative Abilities
- Customer Service
- Typing Proficiency
- Problem-Solving Ability
- Computer Proficiency
Timeline
Sales Representative
Lands' End
11.2021 - Current
Call Center Representative
Medical Transportation Management
05.2018 - 11.2021
Customer Service Manager
Walmart
08.2016 - 05.2018
High School Diploma -
Sun Prairie High School