Lisa Abair
Royse City,TX
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Deadline-oriented consistently executes and completes multiple projects in high-stress environments. Focuses on maintaining quality employees to achieve outcomes. People oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
General Manager
SJ Pets, LLC
11.2022 - 07.2023
- Managed all departments to include kennel staff, call center staff and sales staff.
- Managed employee reviews, training, hiring and firing employees, schedules, and employee relations.
- Worked closely with managers and owner to successfully implement procedures for a new business opportunity.
- Handled problematic customers and clients to maintain excellent customer service.
- Responsible for purchasing and maintaining vendor relations.
- Took deposits to the bank, as necessary.
- Implemented new strategies for increasing sales.
General Manager
D&J Pets, LLC
09.2019 - 11.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Responsible for purchasing, employee development , customer relationships and sales during the Covid epidemic.
General Manager
Gracie Investments, LLC
10.2008 - 05.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
R&R HealthCare, Inc.
04.1988 - 10.2008
- Responsible for maintaining adequate staff.
- Responsible for filing claims in a timely manner.
- Responsible for purchasing inventory.
- Responsible for vendor relations.
- Responsible for locating new areas for sales.
- Responsible for customer relations.
- Supervise shipping, pharmacy, nursing, billing and adhering to state regulations.
Education
Bachelor of Science - Accounting
The University of Texas At Dallas
Richardson, TX05.1990
Skills
- Staff Training
- Staff Development
- Product Costing
- Time Management
- Staff Management
- Employee Scheduling
- Client Relations
- Inventory Control
- Purchasing
- Supervision and Training
- Verbal and Written Communication
Passed Property and Casualty Exam on 7/24/2023. Awaiting license.
I recently took the Texas Property and Casualty licensure exam on 7/24/2023 and passed with an 88. I am in the process of studying for the Texas Life Insurance exam.
Timeline
General Manager
SJ Pets, LLC
11.2022 - 07.2023
General Manager
D&J Pets, LLC
09.2019 - 11.2022
General Manager
Gracie Investments, LLC
10.2008 - 05.2014
General Manager
R&R HealthCare, Inc.
04.1988 - 10.2008
Bachelor of Science - Accounting
The University of Texas At Dallas