Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa A. Ballard

Dearborn,MI

Summary

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Overview

34
34
years of professional experience

Work History

Administrative Assistant Senior

University of Michigan - Michigan Medicine
09.2023 - Current
  • Manage complex calendars, maintain and communicate daily schedules.
  • Coordinate meetings which may involve multiple departments.
  • Organize travel arrangements and reimbursements.
  • Reconcile monthly expenses.
  • Aid faculty with updating CVs, adding references and manuscripts in Elements.
  • Process clinic closing requests and maintain faculty time away.
  • Order supplies, lab coats, and business cards.
  • Onboarding of student shadows.
  • Communicate with numerous departments.
  • Reviews, handles, and distributes incoming and outgoing mail.
  • Other duties as assigned

Administrative Assistant Intermediate

University of Michigan - Dearborn
03.2017 - 09.2023
  • Track and reconcile expenses consistent with university policy.
  • Support the timekeeping function in the unit/department.
  • Purchasing and procurement functions.
  • Performs P-Card reconciliation and receiving functions.
  • Assists with travel coordination, hosting arrangements, itinerary preparation, and travel expenses for faculty and guests.
  • Member of the Burt Team.
  • Member of M-Healthy Champ.
  • Manage student employees.
  • Handle the process of scheduling courses for LCC, LPA, AAAS, & Honors.
  • Financial responsibilities include creating purchase orders, processing invoices for payment, people pay, PARS, etc.
  • Creates job postings and oversees the hiring of new faculty and staff.
  • Onboarding of new staff and faculty.
  • Assists faculty and staff with daily things that arise during the day.
  • Maintains calendars, assists with phone coverage, and coordinates meetings/events.
  • Handles all functions of the writing program.

Administrative Assistant

ASF (via InfoTech)
03.2015 - 03.2017
  • Provides administrative support to management and other staff.
  • Initiate purchase requisitions, process invoices, daily manufacturing logs & batch sheets, process raw materials, and receive in trucks for processing.
  • Planned and organized meetings and events
  • Provides information by answering questions and requests.
  • Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.
  • Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies, placing and expediting orders for supplies; verifying receipt of supplies.
  • Member of Champs.
  • Member of ACT.

Denial Recovery Specialist

Health Business Solutions
09.2014 - 03.2015
  • Reviewed and processed all claim types as per the organizational business unit.
  • Processed claims complying with policy provisions and standards outlined in Quality Assurance guidelines.
  • Performed within company regulations regarding HIPAA, fraud, confidentiality, and private health information.
  • Chair ownership of customer issues and ensure problems are resolved promptly and professionally.
  • Responded to inquiries from policyholders, providers, provider reps, and internal partners related to claim payments, denials, or explanations of benefits.

Business Coordinator – Administrative Assistant

Chrysler (via Kyyba)
08.2013 - 05.2014
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, form control, office layout, and budgetary and personnel requirements; implementing changes.
  • Provided administrative support to three directors of Power Train Engineering. Answered telephones and promptly and courteously assisted clients and employees throughout the organization. Maintain calendars, coordinating extensive appointments, meetings, and domestic/international travel.
  • Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Finance Specialist

Jack Morton Worldwide
06.2011 - 08.2013
  • Managed finance/accounting functions for automotive marketing events in applicable systems, including job number setup and updates, budget and billing schedules, and revenue calculation and input.
  • Reconciled programs in various systems through a detailed report including all vendor invoices, purchase orders, project expenses, employee expenses, and labor hours.
  • Reviewed vendor invoices for assigned projects, tied to underlying purchase orders and project budgets, and resolved any discrepancies with the Vendor.
  • Reviewed and audited employee expense reports related to project budgets, identified and resolved any expenditures that were inconsistent with Company or client travel policies.
  • Set up freelancers on the payroll through a third-party payroll vendor.
  • Responsible for accurate and timely client invoices and assembling all supporting documentation.
  • Created and submitted Accrual reports and invoice variance reports on a monthly and yearly basis.

Senior Patient Accounting Specialist

Oakwood Health Care
08.1991 - 06.2011
  • Worked directly with the insurance company, healthcare provider, and patient to get a claim processed and paid.
  • Handled collections on unpaid accounts
  • Prepared and submitted clean claims to various insurance companies either electronically or by paper.
  • Reviewed accounts for possible assignments and made recommendations to the Billing Supervisor, also prepared information for the collection agency.
  • Performed various collection actions, including contacting patients by phone, correcting and resubmitting claims to third-party payers, and direct contact with attorneys and collection agencies
  • Expert court witness for Hospitals.
  • Maintained the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Identifies and resolves patient billing complaints.
  • Maintained files on the financial status of accounts.
  • Compiled reports on delinquent accounts for management
  • Turned over accounts to attorneys.

Education

BBA - Accounting

Davenport University
Grand Rapids, MI
05.2006

Skills

  • Customer service
  • Office administration
  • Computer skills
  • Administrative support
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Event coordination
  • Accounting support
  • Expense reporting

Timeline

Administrative Assistant Senior

University of Michigan - Michigan Medicine
09.2023 - Current

Administrative Assistant Intermediate

University of Michigan - Dearborn
03.2017 - 09.2023

Administrative Assistant

ASF (via InfoTech)
03.2015 - 03.2017

Denial Recovery Specialist

Health Business Solutions
09.2014 - 03.2015

Business Coordinator – Administrative Assistant

Chrysler (via Kyyba)
08.2013 - 05.2014

Finance Specialist

Jack Morton Worldwide
06.2011 - 08.2013

Senior Patient Accounting Specialist

Oakwood Health Care
08.1991 - 06.2011

BBA - Accounting

Davenport University

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