Lisa Abbott

Provided 24/7 assistance to family member during health crisis and treatments. No longer needed. Available to accept full time employment and return to workforce permanently.

• Enhanced customer satisfaction by providing personalized automotive service choices and solutions.
• Conducted follow-ups with clients to confirm satisfaction and establish repeat visits through trust and loyalty.
• Provided detailed records of transactions, verified invoicing accuracy, simplified warranty processing.
• Implemented customer scheduling process resulting in a successful increase in positive customer retention.
• Collaborated with technicians to achieve timely repairs and customer satisfaction.
• Explained estimates, including repair timelines, to manage customer expectations.

• Resolved customer complaints quickly and effectively to maintain customer satisfaction.
• Created customer scheduling process, increased efficiency & customer experience.
• Educated customers on proper vehicle maintenance practices, reducing need for costly repairs.
• Provided communication between service technicians and customers.
• Assisted in team members training to achieve unified and excellent customer service.

• Analyzed customer's needs for tailored service plans to meet budgetary constraints.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Coordinated with suppliers for prompt delivery of parts, reducing wait times for customers.
• Enhanced customer satisfaction by providing personalized automotive service recommendations and solutions.
• Investigated customer complaints to identify cause.
• Explained estimates and determined repair timelines to manage customer expectations.

• Enhanced customer satisfaction by providing personalized automotive service recommendations and solutions.
• Resolved customer complaints quickly and effectively, maintaining a high level of customer satisfaction.
• Facilitated communication between service technicians and customers, to ensure transparency throughout the repair process.
• Provided customer on proper vehicle maintenance practices to reduce costly future repairs.
• Conducted regular follow-ups with customers to confirm satisfaction with services rendered,