Overview
Work History
Education
Skills
Timeline
Lisa Abel

Lisa Abel

York,PA

Overview

21
21
years of professional experience

Work History

Retail Worker

Walmart
2801 East Market St,york,pa17408
08.2003 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
  • Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Maximized seasonal revenue by actively promoting relevant items and participating in holiday-themed marketing campaigns.
  • Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
  • Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Diploma -

Red Lion Area Senior High School, Red Lion, PA
06.1985

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Cash Handling Accuracy
  • Store maintenance
  • Professional Appearance
  • Stock replenishment
  • Display Maintenance
  • Merchandise Display
  • Product Knowledge Expertise
  • Order Processing
  • Sales Promotion
  • Sales proficiency
  • Loss prevention awareness
  • Cross-selling strategies
  • Customer Assistance
  • Cash Register Operation
  • Complex Problem-Solving
  • POS Systems
  • Complaint Handling
  • POS System Operation
  • Conflict resolution techniques
  • Payment Processing
  • Upselling strategies
  • Inventory Tracking
  • Brand representation
  • Retail transactions processing
  • Product Merchandising
  • Type sales techniques
  • Friendly and Helpful
  • Customer Service
  • Reliable and Responsible
  • Attention to Detail
  • Adaptable and Flexible
  • Honest and Dependable
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Creative Thinking
  • Positive Customer Engagement
  • Organization
  • Flexible Hours
  • Decision-Making
  • Goal-Driven
  • Cash Handling
  • Engaging with Diverse Customers
  • Relationship Building
  • Inventory and Stocking
  • Store Organization
  • Safety and Cleanliness Standards
  • Product Knowledge
  • Store Opening and Closing
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Basic Mathematics
  • Exceeding Customer Expectations
  • Ability to Lift 40 pounds
  • Item Ticketing and Pricing
  • Merchandising and Display
  • Register Opening and Closing
  • Merchandise Recommendations
  • Inventory Management
  • POS Software
  • Sales and Promotions
  • Retail Merchandising
  • Store Policies and Procedures
  • Team Supervision
  • Cash Drawer Management
  • Speech Clarity
  • Product and Service Sales
  • Computer Proficiency and Microsoft Office
  • Meeting Sales Goals
  • Sales floor organization
  • Customer Needs Assessment
  • Documentation And Reporting
  • Informed Product Selections
  • Gift Wrapping
  • Security Practices
  • Brand Promotion
  • Retail Metrics and Goals
  • Order Management
  • Merchandise Receiving and Handling
  • Dressing Room Assistance
  • Special Order Coordination
  • Purchase Packaging

Timeline

Retail Worker - Walmart
08.2003 - Current
Red Lion Area Senior High School - Diploma ,

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Lisa Abel