Lisa a byrns
everett,WA
Summary
Dynamic professional with a proven track record at Level Up Marketing, excelling in customer service and problem-solving. Adept at multitasking and fostering teamwork, I effectively trained staff and enhanced operational efficiency. My strong communication skills and adaptability ensure high-quality outcomes in fast-paced environments. Committed to continuous improvement and client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Surveys and Product Testing
Level Up Marketing
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Air Bnb Cleaner
Chris Lim
04.2023 - Current
- Maintained cleanliness and hygiene in designated areas using appropriate cleaning techniques.
- Operated cleaning equipment such as vacuums, mops, and floor scrubbers effectively.
- Followed safety protocols to ensure a safe working environment for self and others.
- Assisted in inventory management of cleaning supplies and reported shortages promptly.
- Supported team members by collaborating on large cleaning projects and special tasks.
- Adapted to different cleaning tasks based on specific area requirements and guidelines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Lead Professional House Cleaner
Seattle Vacation Homes
11.2020 - 07.2024
- Supervised daily cleaning operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored new staff on cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted regular inspections to maintain cleanliness standards and identify areas for improvement.
- Managed inventory of cleaning supplies, coordinating timely restocking to prevent shortages.
- Resolved client concerns promptly, enhancing customer satisfaction through effective communication.
- Assisted clients in preparing their homes for special events or occasions by providing specialized deep-cleaning services as needed.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
Secret Shopper
Cirrus Insight
09.2013 - 06.2018
- Conducted detailed evaluations of customer service interactions to identify areas for improvement.
- Analyzed mystery shopping reports to provide actionable insights for operational enhancements.
- Developed and implemented training materials based on findings from shopper evaluations.
- Collaborated with management to set performance benchmarks for customer service excellence.
- Streamlined reporting procedures to increase efficiency in data collection and analysis.
- Presented findings to leadership, influencing strategic decisions and driving process improvements.
- Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
- Assisted in the development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
Printer Technician
Gordons Photo
04.2002 - 01.2012
- Diagnosed and repaired various printer models, ensuring optimal functionality and customer satisfaction.
- Conducted routine maintenance on printers, reducing downtime and enhancing performance reliability.
- Provided technical support to clients, resolving issues swiftly to maintain operational efficiency.
- Trained junior technicians on troubleshooting techniques and equipment handling procedures.
- Ensured smooth workflow among team members by coordinating job assignments according to skill level, availability, and task urgency.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
Education
High School Diploma -
Kettle Falls High School
Kettle Falls, WA06-1986
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Verbal communication
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved surveys by completing [Task] with accuracy and efficiency.
Certification
- product Training - 13 years
- Certified surveys, levelup - 3years
Languages
English
Limited Working
Timeline
Surveys and Product Testing
Level Up Marketing
01.2024 - Current
Air Bnb Cleaner
Chris Lim
04.2023 - Current
Lead Professional House Cleaner
Seattle Vacation Homes
11.2020 - 07.2024
Secret Shopper
Cirrus Insight
09.2013 - 06.2018
Printer Technician
Gordons Photo
04.2002 - 01.2012
High School Diploma -
Kettle Falls High School