Summary
Overview
Work History
Education
Skills
Volunteer Experience
Keywords
Certification
Languages
Affiliations
Timeline
Generic

Lisa A Charlton

Carson,CA

Summary

Accomplished HR and retail management professional with a proven track record at Ralphs Grocery Store, enhancing recruitment strategies and boosting employee retention by implementing effective training and diversity programs. Skilled in budget management and team building, I excel in creating inclusive, efficient workplace environments that drive company success.

Overview

36
36
years of professional experience
1
1
Certification

Work History

District Human Resources Leader

Ralphs Grocery Store
Compton, CA
08.2022 - Current
  • Developed and implemented effective recruitment strategies to attract qualified candidates.
  • Analyzed employee performance reviews, identified areas of improvement and provided feedback to management team.
  • Organized and facilitated training programs for new hires on company policies and procedures.
  • Conducted exit interviews with departing employees to identify reasons for leaving the organization.
  • Managed employee relations issues such as grievances, disciplinary actions, and conflict resolution.
  • Reviewed applications and resumes to determine eligibility for open positions within the organization.
  • Advised managers on best practices when dealing with personnel matters such as hiring decisions or promotions.

Courtesy Clerk /Meat Clerk/grocery/assets Leader

Ralphs Grocery Store
Carson, CA
08.1988 - Current
  • Greeted customers and provided assistance in locating items.
  • Operated a cash register to process payments from customers.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Organized backroom areas for efficient storage of merchandise.
  • Received deliveries from vendors and verified accuracy of shipments against invoices.

Store Leader High Volume Store

Ralphs Grocery
Redondo Beach, CA
10.2015 - 08.2022
  • Maintained store operations by following policies and procedures; completed reports.
  • Resolved customer service issues to ensure customer satisfaction.
  • Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
  • Monitored inventory levels, placed orders for new stock as needed.
  • Ensured compliance with health and safety regulations in the workplace.
  • Maximized profits by controlling costs and managing budgets effectively.
  • Analyzed sales figures and implemented strategies to increase revenue.
  • Planned store layout according to merchandising principles and best practices.
  • Conducted daily store walk-throughs to identify any maintenance needs or security risks.

Co-Manager

Ralphs Grocery Store
Torrance, CA
01.2005 - 06.2015
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Developed store policies to ensure compliance with company standards.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Monitored daily operations to ensure efficient workflow.
  • Ensured safety protocols were followed at all times.
  • Performed weekly audits of cash registers to detect discrepancies in transactions.
  • Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
  • Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.

Education

WAFC PROGRAM - RETAIL

Cerritos College
Norwalk, CA
06-2020

High School Diploma -

Carson High School
Carson, CA
06-1989

Skills

  • Sales Optimization
  • Shrink Control
  • Safety Management
  • Cost Control
  • Team Building
  • Training
  • Supervision
  • Government regulations
  • Process Improvements
  • Budget Management
  • HR recordkeeping
  • Employee Relations
  • Company organization
  • Retention Strategies
  • Policy Implementation
  • Exit Interviews
  • Strategic Planning
  • Diversity and Inclusion
  • Client Service Maintenance
  • Accountability

Volunteer Experience

  • John Deer Mayoral Campaign, Campaign Assistant, 2004
  • Girl Scouts assistant troop leader 9/2010-6/ 2015
  • Holy trinity / Mary Star Community School Fundraising Committee, PTA Member, 09/2011-06/2022

Keywords

  • Government regulations
  • Research and analysis
  • Contract services
  • Process improvements
  • Instructional training
  • Budget management
  • Executive communications
  • Special conversions
  • Loan verification
  • Client service maintenance
  • Accountability

Certification

  • WAFC
  • SHERMAN
  • WOMANS EDGE

Languages

English
Professional

Affiliations

  • camping boating
  • disneyland
  • traveling

Timeline

District Human Resources Leader

Ralphs Grocery Store
08.2022 - Current

Store Leader High Volume Store

Ralphs Grocery
10.2015 - 08.2022

Co-Manager

Ralphs Grocery Store
01.2005 - 06.2015

Courtesy Clerk /Meat Clerk/grocery/assets Leader

Ralphs Grocery Store
08.1988 - Current

WAFC PROGRAM - RETAIL

Cerritos College

High School Diploma -

Carson High School

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Lisa A Charlton