Lisa A. Cormier

Outpatient Rehabilitation Services

• Provide effective administrative support to a multidisciplinary outpatient rehabilitation facility, assisting a team of 20 providers and ensuring high-quality service for a large patient volume.
• Schedule patients with the appropriate provider, maintaining a full treatment calendar while prioritizing cases and adhering to insurance requirements.
• Verify incoming orders to ensure accurate diagnosis and treatment type assignments.
• Serve as backup support to the insurance team, assisting with verification processes and securing insurance or workers' compensation authorizations.

Administrative and Patient Support

• Effectively balance welcoming visitors with performing administrative duties, ensuring a professional and efficient front-desk presence.
• Manage a high volume of telephone calls, prioritizing requests for appointments, test results, post-operative concerns, and other patient needs.
• Maintain patient records in compliance with regulatory guidelines, including scanning and uploading registration and clinical documentation into the EMR system.
• Coordinate imaging authorizations and schedule diagnostic tests to support timely patient care.
• Serve as a backup coordinator for outpatient surgery scheduling, ensuring seamless continuity of operations.

Healthcare Administrative Coordination

• Coordinated internal and external clinic phone communications among staff, patients, and providers to ensure seamless information flow.
• Managed clerical tasks, scheduling activities, and maintaining accurate records to support efficient healthcare operations.
• Verified patient information, including insurance data, to ensure accuracy and compliance with billing procedures.
• Collected co-payments, entered charges into the system, and generated daily financial reports for accountability.
• Conducted comprehensive training for new employees, ensuring adherence to departmental compliance and operational standards.

Urgent Care Support

• Managed a multi-line phone system to efficiently handle high call volumes while maintaining a professional and pleasant demeanor.
• Welcomed patients warmly, providing an excellent first point of contact and ensuring a positive patient experience.

• Received and registered all patients arriving at the Emergency Department, ensuring accurate and efficient data entry in a fast-paced, high-pressure environment.
• Facilitated seamless patient flow through the system by maintaining attention to detail and prioritizing tasks to minimize delays.
• Acted as a patient liaison, addressing inquiries regarding insurance coverage, preparation requirements, and general non-clinical questions and concerns.