Overview
Work History
Education
Timeline
Generic

LISA ACROND

Inglewood,CA

Overview

11
11
years of professional experience

Work History

Staff Assistant PSS/Gatekeeper/Charitable Giving Coordinator

County of Los Angeles - DPSS
08.2021 - Current
  • Support daily operations with efficient task management, contributing to overall office productivity and organization.
  • Responsible for Onboarding and Offboarding of personnel, updating daily attendance reports and administering staffing changes for a varying Full Staff capacity of 183.
  • Manage the Personnel Organization System by administering and monitoring the daily employee adds, transfers, changes to user accounts, security roles, access rights and privileges.
  • Assign staff the appropriate Security profiles required to provide participants with Social Service needs.
  • Responsible for re-assigning worker tasks, end dating security profiles, constructing and reassigning units, completing, and submitting EIS (Employee Information Sheet) forms.
  • Maintain accurate record-keeping systems to ensure easy access to vital information for staff members..
  • Compile office statistical reports on projections of workload and staffing using Microsoft Office Suite.
  • Analyze and make recommendations for the resolution of problems, work procedures, daily employee Call Center time management and engagement.
  • Supervise Call Center queues and identify wait time issues for 151 Eligibility workers/Eligibility Supervisors.
  • Prepare comprehensive Call Center reports/reviews of calls and break management.
  • Sole liaison between staff and technical support soliciting technical assistance, and submitting trouble tickets and solution requests for staff via email.
  • Compose emails to appropriate staff/departments for inquiries, and status updates.
  • Phone support, call screening, referral to appropriate section/department according to need.
  • Acting Charitable Giving Coordinator, coordinating in house fundraising events, designing promotional flyers, executing Department March Of Dimes Charity sales, liaison between staff and venders, budgeting, collecting funds, completing/composing Charitable Giving reports.
  • Ergonomic Coordinator alternate.
  • Maintain confidentiality.
  • H.R Management Certification

Eligibility Worker II

County of Los Angeles - DPSS
08.2020 - 08.2022
  • Call Center Customer Service liaison between participant and Case Carrying Worker.
  • Assisted with Medi-Cal, Cal Fresh and Cal Works eligibility inquiries, NO CHANGE Semi-Annual Report (SAR 7) processing, YBN applications for CalWORKs, Cal Fresh, Medi-Cal, General Relief (GR), and Inter-County Transfer processing.
  • Assisted with general case information, updates, and inquiries.
  • Explained provisions of the various public programs, applicable federal and state regulations, and county policies.
  • Informed participants of sanctions for non-compliance with the terms and conditions of initiating and continuing benefits.
  • Reviewed and analyzed financial and eligibility information for qualification.
  • Heavy phones/time management/multitasking.

Intermediate Clerk

County of Los Angeles – DHS
03.2019 - 08.2020
  • Provided general interpretation and knowledge of Federal laws, rules, policies, procedures, qualifications, and administrative support for FAMILY MEDICAL LEAVE (FMLA).
  • Analyzed leave request qualification/medical documentation based on State and Federal requirements.
  • Generated employer response packets.
  • Processed denials and no responses.
  • Evaluated FMLA forms for completeness, accuracy, compliance with Federal and State Law, and other requirements.
  • Office liaison with FMLA Administration and employees to resolve clerical or processing issues.
  • Made recommendations for resolution of incomplete documents with errors/ compliance issues.
  • Maintained employee FMLA records.
  • Completed weekly task lists/QC.

Intermediate Clerk – EPR Project

County of Los Angeles
10.2018 - 02.2019
  • Developed, implemented, reviewed, and revised, weekly File Preparation training to include most recent electronic file preparation information to improve accuracy and uniformity of work production.
  • Reviewed the work of others for accuracy and conformity to established procedures (QC).
  • (Temporary)

Human Resource Admin Assistant for Fast Delivery Logistics

Amazon
12.2014 - 02.2017
  • New hire training and orientation, confidential data requests.
  • Managed, organized/updated employee electronic files, records, correspondence, charts, and ad hoc reports.
  • Processed employee time off, payroll processing, managed timesheets and time-off requests.
  • Benefit enrollment processing and tracking in corporate HRIS (Paychex) system.
  • Assisted staff with routine HR related questions and resolving HR issues.

Education

HR. Management Certification - Human Resources Management

California State University, Dominguez Hills
Carson, CA
09-2018

Bachelor of Arts - Digital Media

California State University Dominguez Hills
Carson
12-2014

Timeline

Staff Assistant PSS/Gatekeeper/Charitable Giving Coordinator

County of Los Angeles - DPSS
08.2021 - Current

Eligibility Worker II

County of Los Angeles - DPSS
08.2020 - 08.2022

Intermediate Clerk

County of Los Angeles – DHS
03.2019 - 08.2020

Intermediate Clerk – EPR Project

County of Los Angeles
10.2018 - 02.2019

Human Resource Admin Assistant for Fast Delivery Logistics

Amazon
12.2014 - 02.2017

HR. Management Certification - Human Resources Management

California State University, Dominguez Hills

Bachelor of Arts - Digital Media

California State University Dominguez Hills

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LISA ACROND