Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Lisa Adams

Acworth,GA

Summary

A newly licensed property and casualty adjuster with prior health and life insurance experience seeking a new challenge.


Proven successful team contributor with a track record of enhancing customer satisfaction through policy explanation and empathetic relationship building. Possesses versatile skills in project management, problem-solving, and customer service.


Former successful small business owner / operator with a passion for excellence.

Overview

25
25
years of professional experience

Work History

Benefits Enrollment Counselor

Hodges Mace, Inc
09.2010 - 07.2013


  • Provided exceptional customer service to employees during the enrollment process, effectively addressing individual questions and concerns.
  • Built rapport, fully explained insurance options and met sales goals on scheduled 30 minute customer phone calls
  • Skilled at listening and being empathetic
  • Supported company-wide initiatives aimed at promoting overall wellness by incorporating relevant resources into benefits conversations with employees.


Benefits Enrollment Counselor

Colonial Life
06.2009 - 07.2010
  • Consulted with and counseled employees on eligibility for insurance, amounts of coverage, and claims procedures.
  • Managed confidential employee records with a high degree of accuracy, ensuring data privacy regulatory compliance at all times.
  • Conducted employee orientations to promote understanding of coverage and options.
  • Consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information.

Owner/President

Nymeyer Fine Art Gallery
10.1993 - 06.1996
  • Managed day-to-day business operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with artists, vendors, clients and publications
  • Sold concept and led project to install new signature monumental sculpture for the Lincoln Park Zoo.

Store Manager

Cameo House
06.1988 - 10.1993
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in high-quality customer service environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Bookkeeper

Education

Georgia Adjuster - Insurance

Preston LeGrande
Smyrna, GA
09.2024

Health And Life Agent - Insurance

TBA
Marietta, GA
06.2009

Bachelor of Arts - Business Administration

Calvin University
Grand Rapids, MI
06.1988

Skills

  • Quickly establishes rapport and trust
  • Verbal and written communication
  • Multiple insurance enrollment platforms
  • Empathetic
  • Customer service
  • Insurance policy comprehension
  • Health and Life Insurance experience

Licenses

Georgia Life and Health Agent License 


Alabama Life and Health Agent License 


Georgia Property and Casualty Adjuster License

Timeline

Benefits Enrollment Counselor

Hodges Mace, Inc
09.2010 - 07.2013

Benefits Enrollment Counselor

Colonial Life
06.2009 - 07.2010

Owner/President

Nymeyer Fine Art Gallery
10.1993 - 06.1996

Store Manager

Cameo House
06.1988 - 10.1993

Georgia Adjuster - Insurance

Preston LeGrande

Health And Life Agent - Insurance

TBA

Bachelor of Arts - Business Administration

Calvin University

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Lisa Adams