Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA ADAMS

Rocklin,CA

Summary

My experience as a whole can be summed up by a heart for people, a will to do life and ministry with excellence, and a passion for empowering those around me by encouraging them in their God given gifts, skills, and passions. I have a great amount of experience working with people from all walks of life having attended an international school to working on a retail floor in one of the largest international airports in the world as well as working in many other service positions. I have learned the logistical and practical skills of how Churches and ministries run from serving on just about every team imaginable , Guest Services, Guest Relations, Kids, Youth, Production, Leading Events at a Flagship Campus, Hosting, Serving at Conferences in Stadiums, etc. I have an Advanced Diploma in Ministry, I studied Theology, Leadership, and Team Building with firsthand experience in ministry for 3 years at Hillsong in Sydney, Australia. I became a Mother in 2023 which has taught me boundless empathy, compassion, consistency, patience, and so much more. All of the previously mentioned achievements have taught me the value and shown me the fruit of hard work and showing up in every season.

Overview

9
9
years of professional experience

Work History

Client Advisor

Gucci - Duty Free
12.2021 - 05.2023
  • Gained expertise in cultivating an excellent luxury experience for a diverse demographic of clientele working in the international terminal of one of the world's largest airports while combining authenticity and sales strategies. Attention to detail, being able to assess a client's needs and lead them on a journey that adequately connects them to the brand via story telling and product knowledge, is essential in order to discover exactly what product they desire, and ultimately create genuine and personal client loyalty. This role also entails maintaining relationships with clients and communicating stock availability, releases, and holds on products. All this, including a hospitable demeanor in all circumstances and a self driven passion for the brand sums up the Gucci client advisor role that seeks to optimize the customer experience.

Events Manager

Hillsong Los Angeles (Church)
07.2021 - 05.2023
  • Lead Events Team on Sundays for one location of a global organization/church (approximately 150 locations total). This looks like communicating about schedules for the day of leading up to Sundays with primary stakeholders, and communicating that to all essential people and teams (which add up to approximately 100 people) so that the entire location of employees and volunteers is in the loop about the schedule and ongoing operations. This role also required communicating amongst all teams on a Sunday, delegating roles so that tasks are completed, keeping rehearsals, stage checks, and run through's on time, occasionally communicating cues with other locations' Events Managers in California as we live stream our services as a flagship location, and ultimately allowing guests and primary stakeholders to feel the seamless flow of the day. This role requires excellent communication, level headedness in a fast paced and a potentially high stress environment, a foresight for any technical or interpersonal issues, initiative in problem solving, and personable leadership while maintaining my own team and others.

Retail Associate

Aesop
08.2021 - 01.2022
  • At Aesop, primary skills in luxury retail were obtained; learned how to create a personalized and long term customer experience, keeping in contact with guests, reaching out and updating them on stock according to their specific desires and needs. This job is very much about discovering a need and going above and beyond in exceeding every customer's expectation by creating an in depth, one on one, immersive experience where we lead the guest through a detailed demonstration where they actually feel and experience the product first hand while we inform them about all the benefits for their specific needs which we artfully diagnose and communicate around. In addition, learned to oversee all incoming stock, including all administrative tasks required to upkeep the store's numbers and keep shelves full.

Retail Associate

Price Attack (Australian Salon/Haircare Product Store)
01.2019 - 06.2021
  • Price attack is a luxury haircare retail store in Sydney, Australia. In this job was experience in learning about large amounts of products from a personal experience so that genuine help could be given to customers, not just to simply sell a product, but to help and make the customer experience as smooth and as satisfactory as possible for their specific needs. Serving customers by creating a welcoming and safe environment for questions and prioritizing building a healthy relationship with longevity as the goal over just making a sale every time a customer comes in. Administrative experience, scheduling appointments, and being a mediator between hair stylists and customers to find the most convenient options with the best results for the stylist and the customer. This job had a great deal of counting, making orders for, and distributing any stock intake.

Waitress

Tocaya Organica
09.2018 - 01.2019
  • Maintained order efficiency and accuracy through clear communication with kitchen staff. Resolved guest and employee complaints to maintain complete customer satisfaction and overall workplace effectiveness. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Sales Associate

Vans
01.2018 - 09.2018
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Balanced and organized cash register by handling cash, counting change and storing coupons. Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior. Supported efficient and timely replenishment of sales floor merchandise. Learned to value building authenticity and relationship with customers, so they enjoy their experience and ultimately would return.

Key Holder

Stickhouse Gelato
10.2017 - 07.2018
  • Given managerial responsibilities, ordering food, as well as opening, and closing the store, money- handling, and maintaining/upholding food safety laws and regulations Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance. Cultivated customer loyalty, promoted repeat customers and improved sales. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Organized and replenished supplies at food stations to optimize team performance.

Kitchen Manager

Shophouse Southeast Asian Kitchen (Chipotle)
06.2014 - 07.2016
  • Oversaw food preparation and monitored safety protocols. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Scheduled and received food and beverage deliveries, adhering to food cost and budget. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Motivated staff to perform at peak efficiency and quality. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. Delegated all Kitchen tasks for shifts worked

Education

Advanced Diploma in Ministry - Ministry And Leadership

Hillsong Leadership College
Sydney
12.2021

Associates - Liberal Arts

Loyola Marymount University
Los Angeles
05.2015

Skills

  • Leadership
  • Team Building
  • Passion for People and helping them find their place in the body and in Church
  • Communication
  • Marketing and Sales
  • Customer Service
  • Ability to Multitask
  • Critical thinking and problem solving
  • Teamwork
  • Good Listening
  • Relationship-Building
  • Collaboration
  • Detail Oriented
  • Flexible and Adaptable
  • Teachable
  • Organization and Time Management

Timeline

Client Advisor

Gucci - Duty Free
12.2021 - 05.2023

Retail Associate

Aesop
08.2021 - 01.2022

Events Manager

Hillsong Los Angeles (Church)
07.2021 - 05.2023

Retail Associate

Price Attack (Australian Salon/Haircare Product Store)
01.2019 - 06.2021

Waitress

Tocaya Organica
09.2018 - 01.2019

Sales Associate

Vans
01.2018 - 09.2018

Key Holder

Stickhouse Gelato
10.2017 - 07.2018

Kitchen Manager

Shophouse Southeast Asian Kitchen (Chipotle)
06.2014 - 07.2016

Associates - Liberal Arts

Loyola Marymount University

Advanced Diploma in Ministry - Ministry And Leadership

Hillsong Leadership College

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