Lisa Addison
Baltimore,MD
Summary
Dynamic Patient Services Coordinator with extensive experience at Johns Hopkins Hospital, excelling in patient registration and appointment scheduling. Proven ability to maintain patient confidentiality while delivering exceptional customer service. Recognized for streamlining communication and enhancing patient satisfaction, demonstrating strong organizational skills and a calm demeanor in high-pressure situations.
Overview
25
25
years of professional experience
Work History
Patient Services Coordinator III
Johns Hopkins Hospital
11.2022 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into Epic
- Verified patient's insurance eligibility and benefits coverage.
- Collected patient co-pay and issued receipt to confirm payment.
Patient Registration Representative
Johns Hopkins Hospital
09.2017 - 11.2022
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Care Coordinator
Johns Hopkins Hospital
04.2007 - 09.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Environmental Specialist
Johns Hopkins Hospital
08.2000 - 07.2007
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Prevented fines or penalties by proactively addressing non-compliance issues identified during regulatory inspections or internal audits.
- Increased employee awareness of environmental issues by organizing training sessions and workshops on sustainable practices.
Education
High School Diploma -
Fairmont Hill High School
Baltimore, MD05-1983
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Patient confidentiality
Timeline
Patient Services Coordinator III
Johns Hopkins Hospital
11.2022 - Current
Patient Registration Representative
Johns Hopkins Hospital
09.2017 - 11.2022
Patient Care Coordinator
Johns Hopkins Hospital
04.2007 - 09.2017
Environmental Specialist
Johns Hopkins Hospital
08.2000 - 07.2007
High School Diploma -
Fairmont Hill High School
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