Lisa Adkins
Naples,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Home Active Motion Physical Therapy
2021.10 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Receptionist
Collier Sports Medicine and Orthopedic Center
2018.04 - 2021.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
FRONT DESK RECEPTIONIST
FYZICAL
2014.01 - 2019.02
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
OFFICE COORDINATOR
PHYSICIANS REGIONAL HEALTHCARE SYSTEM
2004.01 - 2014.01
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Education
DIPLOMA -
NAPLES HIGH SCHOOL
1988
Skills
- Data Entry
- Customer Service
- Supply Management
- Inventory Control
- Office Management
- Billing
- Administrative Support
- Staff Management
- Scheduling and Calendar Management
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Organizational Skills
Additional Information
REFERENCES UPON REQUEST
Timeline
Office Manager
Home Active Motion Physical Therapy
2021.10 - Current
Front Desk Receptionist
Collier Sports Medicine and Orthopedic Center
2018.04 - 2021.10
FRONT DESK RECEPTIONIST
FYZICAL
2014.01 - 2019.02
OFFICE COORDINATOR
PHYSICIANS REGIONAL HEALTHCARE SYSTEM
2004.01 - 2014.01
DIPLOMA -
NAPLES HIGH SCHOOL
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