Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lisa Adkins

Naples,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

Office Manager

Home Active Motion Physical Therapy
10.2021 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Front Desk Receptionist

Collier Sports Medicine and Orthopedic Center
04.2018 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.

FRONT DESK RECEPTIONIST

FYZICAL
01.2014 - 02.2019
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.

OFFICE COORDINATOR

PHYSICIANS REGIONAL HEALTHCARE SYSTEM
01.2004 - 01.2014
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Provided clerical support, addressing routine, and special requirements.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.

Education

DIPLOMA -

NAPLES HIGH SCHOOL
1988

Skills

  • Data Entry
  • Customer Service
  • Supply Management
  • Inventory Control
  • Office Management
  • Billing
  • Administrative Support
  • Staff Management
  • Scheduling and Calendar Management
  • Excellent Multi-Tasking Ability
  • Clear Oral/Written Communication
  • Organizational Skills

Additional Information

REFERENCES UPON REQUEST

Timeline

Office Manager

Home Active Motion Physical Therapy
10.2021 - Current

Front Desk Receptionist

Collier Sports Medicine and Orthopedic Center
04.2018 - 10.2021

FRONT DESK RECEPTIONIST

FYZICAL
01.2014 - 02.2019

OFFICE COORDINATOR

PHYSICIANS REGIONAL HEALTHCARE SYSTEM
01.2004 - 01.2014

DIPLOMA -

NAPLES HIGH SCHOOL
Lisa Adkins