LISA A. ERMIN
Jacksonville,FL
Summary
Master of Science Health Informatics (Data Analytics) seeking a position in Health Data Analytics. Strong background in leadership with extensive experience that includes positions in Mortgage Banking, and Health Care. Seeking a career opportunity that will allow me to utilize my leadership, strategical and operations experience to contribute to the success of an organization.
Patient-oriented Nurse with [Number] years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with [Area of expertise] specialty.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Nurse
HCA Memorial Hospital
07.2022 - Current
- Provide direct care to Behavioral Health Patients who have mental health conditions requiring stabilization
- Make nursing diagnosis of the medical and emotional status of patients and recommend treatment options
- Prepare, administer, and record prescribed medications
- Consult with psychiatrists and other behavioral staff in designing appropriate treatment plans for patients
- Observe and report behavioral changes
- Assists patients to improve their coping skills
Registered Nurse
UF health Jacksonville
03.2022 - 05.2022
- Provide direct care to ICU patients before surgery and post operation to stabilize their condition
- Cared for neuro, trauma, and surgical patients
- Evaluated patient’s conditions
- Prepare, administer, and record prescribed medications
- Consult with physicians and other medical staff in designing appropriate treatment plans for patients
- Provide support during recovery
Registered Nurse
Wekiva Springs Behavioral health
12.2021 - 03.2022
- Care of patients who require psychiatric and detox services
- Charge nurse of assigned unit
- Make nursing diagnosis of the medical and emotional status of patients and recommend treatment options
- Prepare, administer, and record prescribed medications
- Consult with psychiatrists and other behavioral staff in designing appropriate treatment plans for patients
- Observe and report behavioral changes
- Assists patients improve their coping skills
- Provide direct care to patients
Registered Nurse
Mayo Clinic
06.2021 - 11.2021
- Care of patients in a Medical Surgical Unit
- Assess, plan, implement and evaluate patient care plans in consultation with healthcare professionals
- Evaluate medical information, as well as providing direct and individualized bedside nursing care to pre- and post-surgical patients
- Prepare, administer, and record prescribed medications
- Adjust specialized medical equipment as needed, as well as interpreting and recording measurements
- Monitor patient’s vitals and report adverse reactions to medications in a timely manner
- Collaborate on discharge planning with the healthcare team
- Answering questions and educating patients and their families on surgical procedures and post-surgery care
- Maintain and update patient’s medical records
- Adhere to best nursing practices, standards, and protocols
Business Analyst Consultant- Assistant Vice President
PNC Bank N.A.
04.2017 - 06.2021
- Responsible for the creation and maintenance of staffing models for the Retail Lending Services division and engage members of the senior leadership team
- Build and maintain staffing models for Mortgage Originations, SCRA, SCRA-QA, Default QCA, Post Default, and Loss Mitigation areas
- Mortgage Originations tracked performance of loan processors and underwriters
- Monitor and tracked approximately 1,000 employees for Mortgage Originations
- Partnered with human resources and training to determine when new hires would start and when they would be placed into production
- Analyze impacts on staffing of various Mortgage initiatives
- Provide staffing recommendations
- Developed a production report for FQA team including defining the business requirement
- Assist with the development and implementation of process, risk management and audit control models
- Recommend metrics in support of strategic goals
Contract- Analytics Analyst I
BNY-Mellon
03.2016 - 03.2017
- Analyzing and understanding bond deal requirements and then building/programming computer models to reflect those requirements specifically on the new marketplace lending securitization
- Provide Investor Reporting on Peer-to-Peer Lending Bond deals
- Analyze and understand complicated finance product structures and legal documentation
- Develop and implement deal models (including waterfall calculations) using SQL, Excel, or VBA
- Liaison with team, or directly with client service to resolve documentation and modeling issues
- Support and Quality Control existing proprietary deal models
- Maintain all relevant documentation
- Assist with the development and implementation of process, risk management and audit control models
Data Analyst
Web.com
06.2014 - 07.2015
- Support Finance team through analytics of source CRM databases to facilitate month-end financial close process, financial reporting and support business decision making
- Key member of the SOX Migration team; ensured all reports were moved to the SOX server and team implementation and access to the SOX server
- Created and provided training to the Finance team on access to and usage of SOX reporting tools
- Ensure accuracy and monthly reconciliation of financial databases
- Responsible for data used for compensating controls for the external audit
- Performed Data Analyst using both Vlookups and Pivot tables
Contract-Business Analyst III
PNC Mortgage
07.2013 - 04.2014
- Responsible for developing Business Strategy for Reporting on the key business drivers
- Created Project plan to develop Dashboard based on Key Performance and Key Risk Indicators
- Built prototype for the Strategic Dashboards for the Mortgage Originations Operations
- Documented and gathered Business Requirements for the Loan Processer Capacity Model
- Created and took on an ownership role to document Business Requirements for the Performance Dashboards
- Provided real data to be used in the dashboard via Vlookups IF statements and Pivot tables
- Collaborated with development team and business partners to gather requirements
Provider Connectivity Solutions Specialist (Business Analyst)
Florida Blue
08.2012 - 02.2013
- Responsible for assessing issues as it relates to Provider-related proprietary/mandated electronic transactions, activities, and capabilities by providing a BDR (Business Disruption Rating)
- BCRM (Business Compliance Risk Management) Business Lead
- Lead the BCRM meeting consisting of a Cross Functional Team of twenty people
- Created Risk Position memos to be used in issue escalation to IT
- Maintained OCRM (Operational Compliance Risk Management) database
- Assessed ICD-10 issues as it relates to the implementation of ICD-10 for IT development team in the need of migration of certain data tables
- Assessed risks relating to the X12 Ansi transactions; 835, 837P, 837I, 270, & 271
- Worked with the EDI team to evaluate issues to determine if issue needed to be escalated to IT for resolution
Financial Analyst
Baptist Health System, Jacksonville, Florida
01.2012 - 08.2012
- Maintained databases used for reporting in the decision-making process for month-end close process as well as financial reporting process
- Developed end-user reports to address specific business needs
- Ensured Baptist Health Budget policies, processes and systems are developed, maintained, and performed
- Maintained computer files necessary to run applications
- Provided Baptist Health with monthly statistics, trend reports, profitability report, and other reports as needed
- Developed report to measure profitability at both the individual hospital and the service line level
- Created a report for Wolfson’s Children’s hospital to facilitate the growth of the hospital
Financial Analyst
health first inc.
04.2011 - 09.2011
- Matrixed position between corporate finance and system-owned insurance division
- Worked closely with the departments and executive team of Health First Health Plans in all financial matters
- In addition, worked with corporate finance and CFO to explain financial variances
- Developed Fiscal Year 2012 Budget for Revenue, Medical Expenses and General & Administrative Expenses yielding a 5% gross margin providing net operating income of $25M
- Participated in the month-end financial close process
- Participated in the development of the 2012 CMS Medicare Bid
- Prepared financial documentation to be utilized for OIR audit
- Consulted on financial matters for new health care vendor
- Ensured the proper accrual journal entries were recorded in the general ledger system
Health Data/Business Analyst
blue cross blue shield of florida
05.2001 - 04.2011
- Developed, implemented, maintained payment rates and methodologies for all Health Care Lines of Business
- Worked with negotiators on rates and language terms with hospitals and maintaining the rates of the hospital contracts
- Prepared hospital profiles to be utilized for negotiating provider contracts
- Prepared and maintained Business Process Metrics (BPM)
- Developed and Implemented procedures on Distinct Part Units (DPU)
- Assisted in the automation process for ancillary provider types such as Skilled Nursing, Rehabilitation, Hospice, Psych & Substance Abuse facilities to include loading of rates into the claims payment systems and rate sheets for the facilities
- Led project team on the Hospital Contingency process and Non-Hospital Contingency Process improvement initiative using Six Sigma Lean Methodologies including the estimation of work effort and project plan
- Created process flow for Hospital Network Operations and Contract Analytics, & Performance teams utilizing Visio
- Facilitated Business Process Review sessions with Contract Analytics & Performance & Hospital Network Operations
- Maintained Metric Management Plans (MMPs) as it relates to Hospital Auto Load project
Education
Master of Science - Health Informatics
USF Morsani College of Medicine
Tampa, FL08.2024
Bachelor of Science - Nursing
Chamberlain University, College of Nursing
Jacksonville, FL06.2021
Master of Business Administration -
Webster University
Jacksonville, FLBachelor of Business Administration - Finance
University of North Florida
Jacksonville, FL08-1991
Skills
- EPIC
- Med Tech
- MS Office
- Power Point
- Excel
- Access
- Word
- Microsoft Teams
- SharePoint
- SQL
- SAS
- Business Analysis
- Six Sigma
- Lean
- Psychiatric assessment
- Mental health evaluation
- Anxiety management
- Stress reduction techniques
- Depression management
- Self-harm prevention
- Suicide prevention
- Autism spectrum support
- Patient counseling
- Discharge planning
- Individualized care planning
- Schizophrenia management
- Bipolar disorder management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Compassionate and caring
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Strong clinical judgment
- Direct patient care
- Organizational skills
- Active listening
- Adaptability and flexibility
- Dementia care
- Patient and family advocacy
- Patient education
- Electronic health records
- Relationship building
- Clinical documentation
- Vitals monitoring
- Safety protocols
- Medication administration
Certification
- SAS Certified, 2023
- Certified Business Analyst
- Six Sigma Lean Green Belt
Timeline
Registered Nurse
HCA Memorial Hospital
07.2022 - Current
Registered Nurse
UF health Jacksonville
03.2022 - 05.2022
Registered Nurse
Wekiva Springs Behavioral health
12.2021 - 03.2022
Registered Nurse
Mayo Clinic
06.2021 - 11.2021
Business Analyst Consultant- Assistant Vice President
PNC Bank N.A.
04.2017 - 06.2021
Contract- Analytics Analyst I
BNY-Mellon
03.2016 - 03.2017
Data Analyst
Web.com
06.2014 - 07.2015
Contract-Business Analyst III
PNC Mortgage
07.2013 - 04.2014
Provider Connectivity Solutions Specialist (Business Analyst)
Florida Blue
08.2012 - 02.2013
Financial Analyst
Baptist Health System, Jacksonville, Florida
01.2012 - 08.2012
Financial Analyst
health first inc.
04.2011 - 09.2011
Health Data/Business Analyst
blue cross blue shield of florida
05.2001 - 04.2011
Master of Science - Health Informatics
USF Morsani College of Medicine
Bachelor of Science - Nursing
Chamberlain University, College of Nursing
Master of Business Administration -
Webster University
Bachelor of Business Administration - Finance
University of North Florida
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