Lisa Aiello
Mount Gilead,Ohio
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
Service Master By Neverman
Columbus, Ohio
09.2019 - Current
- Greet visitors and direct them to the proper area/person
- Managed up to 50 calls per dayfrom customers as well as Vendors
- Handled approimately 75 to 100 e mails daily.
- Proficient with multi-line phone system
- Microsoft office suite
- Continued learning new operating systems through online classes to extend knowledge
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Planned events for holidays/team building activities.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Helped with monthly newsletter
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Teller
U.S. Bank
Galion, Ohio
02.2018 - 09.2019
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Money handling
- Supervising other tellers
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Computer duties
- Multi line phone system
- Customer care calls
Universal Banker
U.S. Bank
Columbus, Ohio
02.2017 - 02.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Money handling
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Computer skills
- Data Entry
- Time management skills
- Multi-tasking
- General office duties
- Phone skills
Cashier-Customer Service Representative- Stock Room Supervisor
Designer Shoe Warehouse
Columbus, Ohio
12.2012 - 02.2017
- Fully in charge of incoming shipments
- Time management skills
- Supervising a team of co-workers
- Managing various people and duties at one time
- Planning and executing restocking duties
- Resetting floor plans and layouts
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
State of Ohio
09.2004
Skills
- Organizational Skills
- Office Administration
- Customer Service
- Scheduling and calendar management
Timeline
Office Manager
Service Master By Neverman
09.2019 - Current
Teller
U.S. Bank
02.2018 - 09.2019
Universal Banker
U.S. Bank
02.2017 - 02.2018
Cashier-Customer Service Representative- Stock Room Supervisor
Designer Shoe Warehouse
12.2012 - 02.2017
High School Diploma -
State of Ohio
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