LISA AKRIDGE
Monroe,GA
Summary
Creative professional with industry knowledge in all aspects of event production, including development, coordination, and management. Performance driven event planner who seamlessly executed guest lists of 400+ in high pressure environments with superior time management (professional and small businesses). Successfully organized events from conception to completion. Additionally, detail-oriented administrative medical professional with extensive medical services background and strong work ethic. Ready to bring 20+ years of relevant work experience to the team.
Overview
22
22
years of professional experience
Work History
Event Designer
Lavish By Lei
01.2006 - Current
- Enhanced event aesthetic by designing creative and engaging visual elements.
- Increased client satisfaction by consistently delivering tailored event designs that exceeded expectations.
- Collaborated with vendors to ensure seamless integration of design components and timely delivery.
- Streamlined the event planning process by creating detailed design proposals and presentations for clients.
- Managed budgets effectively, ensuring optimal resource allocation for each event project.
- Managed up to 25+ team members for various projects.
- Developed innovative design concepts to elevate the impact of corporate events and trade shows.
- Coordinated with event production teams, ensuring smooth execution of design plans onsite.
- Established strong relationships with clients through clear communication and exceptional service throughout the design process.
- Mentored junior designers, providing guidance on best practices and fostering professional growth within the team.
Patient Account Representative
Newton Medical Center
08.2006 - 05.2014
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
Financial Counselor
Spalding Regional Medical Center
10.2008 - 09.2009
- Intake of upfront collections and patient financial concerns
- Back-up to patient registration.
- Improved client financial stability by assessing their financial situations and developing tailored plans.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
Scheduler /Patient Access Coordinator
Rockdale Medical Center
07.2002 - 08.2006
- Answering busy incoming calls to schedule outpatient diagnostic procedures, customer service, data entry, obtaining verbal and written authorizations for outpatient procedures and responsible for distribution of daily departmental reports; back-up patient access.
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Working closely with physician and staff to identify necessity of patient.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Education
A.S. Psychology -
Georgia Perimeter College
Clarkston, Georgia05.2010
Major: Counseling -
Atlanta Christian College
Atlanta, Georgia05.2010
Skills
- Project Management
- Team Leadership
- Medical terminology knowledge
- Adaptability and flexibility
- Customer Relations
- Healthcare industry understanding
- Attention to detail
- Conflict resolution
- Financial Counseling
Timeline
Financial Counselor
Spalding Regional Medical Center
10.2008 - 09.2009
Patient Account Representative
Newton Medical Center
08.2006 - 05.2014
Event Designer
Lavish By Lei
01.2006 - Current
Scheduler /Patient Access Coordinator
Rockdale Medical Center
07.2002 - 08.2006
A.S. Psychology -
Georgia Perimeter College
Major: Counseling -
Atlanta Christian College
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