Lisa Alcantar
San Juan,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier / assistant store manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
10.2021 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Cashier
Big Lots
11.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Identified and resolved discrepancies and errors in customer accounts.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Education
High School Diploma -
Psja North Early College High School
Pharr, TX06.2021
Skills
- Stock Management
- Customer Relations
- Store Organization
- Display Setup
- Customer Service
- Customer Experience
- Mentoring and Coaching
- Store Opening and Closing
- Team Management
- Sales Expertise
- Flexible Schedule
- Pricing and Markdowns
- Store Operations
- Staff Management
- Employee Coaching
- Staff training
- Product knowledge
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Cashier
Big Lots
11.2021 - 08.2022
Assistant Store Manager
Dollar Tree
10.2021 - 12.2023
High School Diploma -
Psja North Early College High School