Lisa Alcaraz

• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Addressed and remedied all patient or team member issues.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.

Supervisor: Jennifer Yogakumar : 323-363-6390

• Answer high volume of calls throughout CA then input data into computer system
• Run background and credit on potential clients for Surety Company
• Run property background on collateral related bonds
• Maintain contact with jail officials and court officials
• Track calls from the time they are received until call is completed
• Deal with sensitive legal situations
• Deal with accounting and billing situations, and dealing with large volume accounts and payments
• Collections
• Evaluated collateral assets to determine appropriate bond amounts and minimize financial risk.
• Negotiated favorable payment plans for clients, increasing the accessibility of bail services.
• Contributed to company growth by maintaining a high success rate in securing bail bonds.
• Conducted thorough investigations into defendants'' backgrounds to assess flight risks accurately.
• Managed a diverse caseload, prioritizing tasks for optimal efficiency and effectiveness.
• Streamlined paperwork processing for faster client releases from detention centers.
• Enhanced client satisfaction by providing timely and accurate information on bail processes.

• Brainstorm ideas for activities that would entice the target audience
• Facilitated all communication with vendors and staff for special events
• Scheduled all bookings, promotions and fundraising activities
• Developed advertising tactics and implemented new solutions for increased brand awareness.
• Managed day-to-day functions of promotion and marketing departments.
• Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
• Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
• Collected performance data on each promotion to better plan future events.

• Hired as assistant manager, promoted to store manager within the year
• Oversaw floor activities, including displays, sales, and address concerns
• Sold merchandise to customers following GNC's prescribed selling procedure
• Ensured GNC's standard of store presentation was being followed by staff
• Ensured proper handling of daily receipts, balanced registers, responsible for deposits
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

• Coordinate meetings, conference calls and facilitate visits
• Supervised training of new hires with special emphasis on OSHA compliance
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.