Summary
Overview
Work History
Skills
References
Timeline
Generic

LISA ALCARAZ

Lancaster,CA

Summary

Professional with a strong background in Business Management for general offices and medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, recruiting, scheduling, billing and ledger accounting, and strict HIPAA compliance, coupled with a focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering a supportive environment for staff and patients. Excellent communication and customer service skills. Prepared to contribute to the success and efficiency of any Healthcare or Business Office settings.

Self-motivated, with 4 years of remote/hybrid work experience as well.

Overview

17
17
years of professional experience

Work History

RAA (Rehab Administrative Assistant)

Interface Rehab
Lancaster, California
07.2025 - Current
  • Handled customer inquiries and resolved issues to enhance client satisfaction promptly.
  • Updated databases and maintained records for accurate information management across departments.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors and provided general information about the company.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted with patient transports from their rooms to the Physical Therapy Department.
  • Assisted with Occupational Therapy for patients.

Office Manager

Dr. Tom Mahendra Lancaster Heart Medical Clinic Institute
Lancaster, CA
01.2021 - 04.2025
  • Case Manager for high risk and addiction patients.
  • Specialized in assisting with Special needs patients.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Scheduling Office appointments, Surgeries, pre and post op visits and making sure all pre-operative testing is done in timely manner.
  • Verifying insurance, and making sure we receive prior authorizations for all appointments.
  • Taking payments and help with all billing issues.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.

Licensed Bail Agent

Absolute Bonding Co
Lancaster, CA
08.2012 - 03.2022
  • Answer high volume of calls throughout CA then input data into computer system.
  • Responsible for Run background and credit on potential clients for Surety Company.
  • Run property background on collateral related bonds.
  • Maintain contact with jail officials and court officials.
  • Track calls from the time they are received until call is completed.
  • Deal with sensitive legal situations.
  • Deal with accounting and billing situations, and dealing with large volume accounts and payments.
  • Evaluated collateral assets to determine appropriate bond amounts and minimize financial risk.
  • Negotiated favorable payment plans for clients, increasing the accessibility of bail services.
  • Contributed to company growth by maintaining a high success rate in securing bail bonds.
  • Conducted thorough investigations into defendants' backgrounds to assess flight risks accurately.
  • Managed a diverse caseload, prioritizing tasks for optimal efficiency and effectiveness.
  • Streamlined paperwork processing for faster client releases from detention centers.

Promotions Coordinator

Absolute Bonding Co
Lancaster, CA
08.2012 - 02.2014
  • Brainstorm ideas for activities that would entice the target audience.
  • Facilitated all communication with vendors and staff for special events.
  • Scheduled all bookings, promotions and fundraising activities.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Managed day-to-day functions of promotion and marketing departments.
  • Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Collected performance data on each promotion to better plan future events.

Store Manager

GNC
Edwards, CA
01.2009 - 12.2011
  • Sold merchandise to customers following GNC's prescribed selling procedure.
  • Ensured GNC's standard of store presentation was being followed by staff.
  • Ensured proper handling of daily receipts, balanced registers, responsible for deposits.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Skills

  • Office administration
  • Patient documentation
  • Case Manager
  • Customer service
  • Conflict resolution
  • Office management
  • Organizational skills
  • Data entry
  • Clear oral/written communication
  • Billing
  • Document management
  • Credit and collections
  • Mail handling
  • Inventory control
  • Staff management
  • Operations management
  • General Ledger Accounting
  • Human resources
  • Staff hiring
  • Employee training
  • Policy implementation
  • Event coordination
  • Facility management
  • Policy and procedure modification
  • Information protection
  • Report writing
  • Scheduling and coordinating
  • Surgical Scheduling
  • High Volume Call Center with multi line phone systems

References

References available upon request.

Timeline

RAA (Rehab Administrative Assistant)

Interface Rehab
07.2025 - Current

Office Manager

Dr. Tom Mahendra Lancaster Heart Medical Clinic Institute
01.2021 - 04.2025

Licensed Bail Agent

Absolute Bonding Co
08.2012 - 03.2022

Promotions Coordinator

Absolute Bonding Co
08.2012 - 02.2014

Store Manager

GNC
01.2009 - 12.2011

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LISA ALCARAZ