Lisa Alexander
Marietta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
ALORICA TELESERVICES
06.2011 - Current
- Answer average of 70-100 inbound calls for Verizon Wireless customers.
- Provide customers with information and assistance on technical issues, customer accounts and billing.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for customers.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Respond to customer requests for products, services, and company information.
Staffing Coordinator
THE HOME DEPOT (Contract)
01.2011 - 06.2011
- Scheduled interviews for potential employees.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Reduced employee turnover rates by identifying and addressing common pain points in the hiring process.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Inventory Data Coordinator
BALLARD DESIGNS
02.2005 - 06.2010
- Verified correct transactions on vendor invoices and acted as liaison to accounting department.
- Processed purchase orders.
- Generated detailed reports from collected data to inform stakeholders.
- Assisted recruitment process for new team members, ensuring strong foundation of data management expertise.
- Served as point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
Administrative Assistant
WHSMITH USA TRAVEL RETAIL
03.2000 - 01.2005
- Constructed and provided maintenance of company information in excel spreadsheets, resulting in proper tracking of new product assortment.
- Resolved vendor charge back issues with company.
- Assumed managerial role in attaining responsibility for newspaper business administration and allocation.
- Contributed to buyer assistance in purchasing regional products.
- Created regional assortment of books for each state and sent spreadsheets to vendors to order products and ship to stores.
- Communicated all promotions, markdowns and sales.
Education
High School Diploma -
Escambia County High School, United States
Atmore, ALSkills
- Call Management
- Data Entry
- Customer Relations
- Customer Relationship Management (CRM)
- Certified medical secretary
- Dispute Resolution
- Call center experience
- Computer Proficiency
- Microsoft Outlook
- Quality Assurance Controls
- Strategic sales knowledge
References
References available upon request
Timeline
Customer Service Representative
ALORICA TELESERVICES
06.2011 - Current
Staffing Coordinator
THE HOME DEPOT (Contract)
01.2011 - 06.2011
Inventory Data Coordinator
BALLARD DESIGNS
02.2005 - 06.2010
Administrative Assistant
WHSMITH USA TRAVEL RETAIL
03.2000 - 01.2005
High School Diploma -
Escambia County High School, United States
Similar Profiles
Ma.Hyacinth SobrevegaMa.Hyacinth Sobrevega
Operations Team Manager at Alorica TeleservicesOperations Team Manager at Alorica Teleservices
Zaldy Begaso Jr.Zaldy Begaso Jr.
Customer Solutions Manager at Alorica TeleservicesCustomer Solutions Manager at Alorica Teleservices
BON CARLO VILLARINBON CARLO VILLARIN
Supervisor /Coach at Alorica TeleservicesSupervisor /Coach at Alorica Teleservices