Lisa Alexander
San Antonio,TX
Summary
Experienced innovator specializing in office administration, human resources, and business operations. Dedicated to creating a cohesive and high-functioning organizational environment. Proven track record of delivering exceptional customer service in fast-paced settings. Skilled in multitasking and decision-making, with meticulous attention to detail. Self-motivated and capable of working independently or collaboratively as part of a team. Consistently praised for hardworking and dedicated work ethic. Proficient in handling clerical tasks and providing staff support. Responsible, punctual, and highly productive, even with minimal supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant to the General Manager
CAROL COBB SALON & DAY SPA
2001.06 - Current
- Identify staff vacancies and recruited, interviewed and selected best applicants for numerous positions
- Maintain compliance with local, state and federal laws, as well as established organizational standards
- Coach and mentor employees by delivering training, guidance and performance monitoring
- Assist General Manager in enforcing company policies and procedures to strengthen operational standards across departments
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Improve efficiency and productivity by implementing organization systems for accounting and financial reconciliations and expense reports, schedules and inventory control.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Experience with various office devices and software, including Microsoft Office (Word, Excel, and Outlook).
CONTACT REPRESENTATIVE (SEASONAL)
INTERNAL REVENUE SERVICE (IRS)
2021.03 - 2021.07
- Recruited to distribute, balance, monitor and report on workload in accordance with established workflow for job specialization
- Assured equitable distribution among employees and timely accomplishment of assigned workloads
- Amended or reject work not meeting established standards and maintain the integrity and confidentiality of tax payers’ files, policy and procedures.
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
SR. OFFICE ASSISTANT
AUBURN SCHOOL DISTRICT
2018.10 - 2021.03
- Hired to maintain accurate and up-to-date office and clerical tasks, but not limited to, files, records, and documentation
- Answered frequently asked questions from parents and students in maintain records in compliance with state mandated attendance policy per BECCA Bill.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained a professional office environment through attention to cleanliness, organization, and aesthetics.
- Implemented new software solutions that resulted in improved efficiency across various business functions within the organization.
- Reduced operational costs through effective management of office supplies and equipment inventory.
SR. CLERICAL REPRESENTATIVE
AUBURN SCHOOL DISTRICT
2017.01 - 2018.06
- Hired to manage incoming telephone calls for the purpose of screening calls, transferring calls, responding to inquiries and taking messages
- Assisted with processing of documents, forms, mailings and materials for disseminating information to appropriate parties.
- Reduced errors in data entry tasks, ensuring accuracy and reliability of company records.
- Increased productivity through expert use of office equipment such as copiers, scanners, and fax machines.
- Improved customer satisfaction with prompt communication and effective problem resolution.
EXECUTIVE HUMAN RESOURCE ADMINISTRATOR
LORACHE CAD IT SERVICES
2008.01 - 2016.07
- Administrative detailed records of all resources procured, utilized, and disposed of, proofread various contracts, and created new hire guides in ensuring full compliance with company policies and regulations.
- Optimized inventory control systems for better tracking of resources and more accurate forecasting.
- Primary liaison with external partners and vendors within the U.S
- Managed inventory levels for office supplies, ensuring timely replenishment and cost control.
- Reduced administrative errors and improved efficiency with thorough documentation and organization of resources.
- Assisted in budget preparation, providing data on resource consumption trends to inform financial decisions.
- Developed comprehensive reports for management on resource utilization and allocation effectiveness.
- Monitor using QuickBooks to keep track of all company project and payroll. Federal government, risk management, accuracy in accounting and allocating funds.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
SR. CLIENT SERVICE PROFESSIONAL | RECEPTIONIST
H&R BLOCK TAX PREPARATION
2016.01 - 2016.04
- Handled internal and external client receivable payments and office inquiries and concerns via phone and mail
- Serve as liaison between clients and management, and other business units.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
Education
Bachelor of Science in Business Administration (BSBA): Human Resource -
University of Phoenix
Phoenix, AZ06.2020
Certificate in Human Resource Management -
University of Phoenix
Phoenix, AZ11.2019
Skills
- File Organization
- Scheduling appointments
- Data entry
- Expense Reporting
- Report Generation
- Customer Service
- Time Management
- Critical Thinking
- Computer Skills
- Customer and client relations
- Office Administration
- Confidential Document Control
Affiliations
- American Association of Notaries, 01/01/10 - Present
- National Society of Leadership and Success, 01/01/20 - Present
Timeline
CONTACT REPRESENTATIVE (SEASONAL)
INTERNAL REVENUE SERVICE (IRS)
2021.03 - 2021.07
SR. OFFICE ASSISTANT
AUBURN SCHOOL DISTRICT
2018.10 - 2021.03
SR. CLERICAL REPRESENTATIVE
AUBURN SCHOOL DISTRICT
2017.01 - 2018.06
SR. CLIENT SERVICE PROFESSIONAL | RECEPTIONIST
H&R BLOCK TAX PREPARATION
2016.01 - 2016.04
EXECUTIVE HUMAN RESOURCE ADMINISTRATOR
LORACHE CAD IT SERVICES
2008.01 - 2016.07
Administrative Assistant to the General Manager
CAROL COBB SALON & DAY SPA
2001.06 - Current
Bachelor of Science in Business Administration (BSBA): Human Resource -
University of Phoenix
Certificate in Human Resource Management -
University of Phoenix
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