Lisa Allain
USA
Summary
Detail-oriented and adaptable AP/HR Specialist with proven ability to solve problems quickly and efficiently in fast-paced environments. Proficient in Microsoft 365, QuickBooks, and Bill.com, with strong interpersonal skills and a commitment to exceptional customer service. Capable of working both independently and collaboratively within a team to meet deadlines under pressure.
Overview
24
24
years of professional experience
Work History
AP/HR Specialist
JIFU Travel
Remote, FL
10.2024 - Current
- Onboard new hires and manage employee benefits through the Ease platform.
- Completed and managed various onboarding and employment documents including contractor agreements, employee forms, educator agreements, NDAs, BDAs, and salary change forms; facilitated secure electronic signing via DocuSign.
- Updated and maintained employee and contractor profile statuses in internal systems.
- Entered and updated banking information to support timely and accurate salary disbursements through the accounting department.
- Uploaded and managed vendor and contractor invoices in Bill.com for processing and payment.
- Organized and categorized company bank transactions in QuickBooks for monthly reconciliation and financial reporting.
- Coordinated and fulfilled employee order requests for both U.S. and EU-based staff and contractors.
- Executed specialized administrative tasks, including requesting apostilled documents from international agencies and retrieving official company documents from state agencies in Utah, Idaho, and Tennessee.
Senior Operations Manager
Jeunesse Global
Lake Mary, FL
03.2016 - 10.2024
- Lead a team to achieve tasks in the required timeframe. Determines how team will be structured and how work will be assigned
- Handles complicated/new country registrations for 11 Asia Pacific, 4 Greater China and EU Markets.
- Oversees Regional product registrations/launches
- Manages and leads Event conference calls with multiple departments
- Works directly with Regulatory, Procurement, R&D, Marketing Specialist and Manufacturers handling labels, formula changes, finished good specifications and product launches
Operations Manager
Jeunesse Global
12.2019 - 01.2022
- Manages and supervises Specialists and/or Project Managers
- Responsible to track and monitor progress of product registration submissions, approvals and renewals
- Execute assigned promo and pricing tasks to determine margins, obtain approvals and program
- Update internal departmental databases when needed
- Works with various Jeunesse Departments, manufacturers and regional consultants to accomplish assigned functions. Must maintain good working relationships to accomplish objectives
Project Manager
Jeunesse Global
03.2019 - 12.2019
- Proven ability to take the initiative to work independently and within a team on special nonrecurring and ongoing projects
- Review internal documents and communication from other departments for accuracy
- Handles high priority product launches and pricing
- Oversees specialist work on promotion requests and product registration task
Operation Specialist
Jeunesse Global
12.2018 - 03.2019
- Registering products for retail and wholesale consumption in countries around the world
- Works closely with manufacturers to provide proper documentation for product registrations
- Compiles all freight and company cost to determine single product pricing
- Creates and programs product packages for sale at events such as LEADs, Universities and EXPO’s
- Creates and programs monthly market specials
Server
Arthurs Catering Company
Altamonte Springs, FL
10.2017 - 01.2019
- Complete set up consisting of unloading truck and organizing table set up and decorations as directed
- Setting up plated dinners or buffet tables
- Serving hor d'oeuvres, drinks, plated dinners, stocking the chafer pans as needed
- Bussing tables and assisting guest with great customer service
- Breaking down the event and loading the truck
Chargeback Specialist
Jeunesse Global
12.2016 - 12.2018
- Provides all proper documentation to the merchants defending Jeunesse Global against chargebacks
- Completes chargeback requests in accordance with company policy
- Completes all related paperwork regarding returns/refunds/chargebacks
- Reviews, analyzes, and processes all contract chargeback debits in a timely manner
Cashier
Spirit Halloween Store
Altamonte Springs, FL
10.2018 - 11.2018
- Cashier and counted till down at the end of the shift
- Stocking shelves
Fraud Specialist
Jeunesse Global
03.2016 - 12.2016
- Compiles, processes and analyzes data, records research procedures and results, files and maintains records, inputs and retrieves data
- Assists with research projects, performs independent research, plans, and implements research projects
- Researches Unauthorized Charges
Catering Coordinator
Einstein Brothers
Winter Park, FL
08.2015 - 03.2016
- Supervised the catering operations for eleven stores in the Orlando/Ormond Beach area
- Coordinated events for the district
- Interacted with new clients/customers to build new accounts
- Ensured all necessary tools and equipment required for each order was available, and was used according to established guidelines
- Conducted administrative and clerical procedures
- Promoted to catering coordinator assisted with scheduling and daily coordination of all catering orders
Loss Prevention Manager
Kmart
Orlando, FL
06.2001 - 11.2011
- Monitored and reviewed paperwork, procedures and systems to prevent error-related shortages
- Investigated and interviewed individuals suspected of shoplifting or internal theft
- Supervised surveillance, detection or criminal processing related to theft and criminal charges
- Reviewed loss prevention exception reports and cash discrepancies to ensure adherence to guidelines
- Verified correct use and maintenance of physical security systems, such as closed circuit television, merchandise tags, and burglar alarms
- Conducted internal investigations of problems such as: employee theft, violations of corporate loss prevention policies
- Hired and supervised loss prevention staff
- Trained loss prevention staff, retail managers or store employees on loss control and prevention measure
Education
High School Diploma -
Winter Park High School
Winter ParkSkills
- Problem-Solving & Analytical Skills
- Deadline-Oriented in Fast-Paced Environments
- Microsoft 365 Proficiency
- Ease Benefits Administration
- Attention to Detail
- Team Collaboration & Independent Work
- Adaptability in High-Pressure Situations
- Customer Service Excellence
- QuickBooks & Billcom Management
Timeline
AP/HR Specialist
JIFU Travel
10.2024 - Current
Operations Manager
Jeunesse Global
12.2019 - 01.2022
Project Manager
Jeunesse Global
03.2019 - 12.2019
Operation Specialist
Jeunesse Global
12.2018 - 03.2019
Cashier
Spirit Halloween Store
10.2018 - 11.2018
Server
Arthurs Catering Company
10.2017 - 01.2019
Chargeback Specialist
Jeunesse Global
12.2016 - 12.2018
Senior Operations Manager
Jeunesse Global
03.2016 - 10.2024
Fraud Specialist
Jeunesse Global
03.2016 - 12.2016
Catering Coordinator
Einstein Brothers
08.2015 - 03.2016
Loss Prevention Manager
Kmart
06.2001 - 11.2011
High School Diploma -
Winter Park High School