Lisa Allain
USA
Summary
Detail-oriented and adaptable AP/HR Specialist with proven ability to solve problems quickly and efficiently in fast-paced environments. Proficient in Microsoft 365, QuickBooks, and Bill.com, with strong interpersonal skills and a commitment to exceptional customer service. Capable of working both independently and collaboratively within a team to meet deadlines under pressure.
Overview
24
24
years of professional experience
Work History
AP/HR Specialist
JIFU Travel
10.2024 - Current
- Onboard new hires and manage employee benefits through the Ease platform.
- Completed and managed various onboarding and employment documents including contractor agreements, employee forms, educator agreements, NDAs, BDAs, and salary change forms; facilitated secure electronic signing via DocuSign.
- Updated and maintained employee and contractor profile statuses in internal systems.
- Entered and updated banking information to support timely and accurate salary disbursements through the accounting department.
- Uploaded and managed vendor and contractor invoices in Bill.com for processing and payment.
- Organized and categorized company bank transactions in QuickBooks for monthly reconciliation and financial reporting.
- Coordinated and fulfilled employee order requests for both U.S. and EU-based staff and contractors.
- Executed specialized administrative tasks, including requesting apostilled documents from international agencies and retrieving official company documents from state agencies in Utah, Idaho, and Tennessee.
Senior Operations Manager
Jeunesse Global
03.2016 - 10.2024
- Lead a team to achieve tasks in the required timeframe. Determines how team will be structured and how work will be assigned
- Handles complicated/new country registrations for 11 Asia Pacific, 4 Greater China and EU Markets.
- Oversees Regional product registrations/launches
- Manages and leads Event conference calls with multiple departments
- Works directly with Regulatory, Procurement, R&D, Marketing Specialist and Manufacturers handling labels, formula changes, finished good specifications and product launches
Operations Manager
Jeunesse Global
12.2019 - 01.2022
- Manages and supervises Specialists and/or Project Managers
- Responsible to track and monitor progress of product registration submissions, approvals and renewals
- Execute assigned promo and pricing tasks to determine margins, obtain approvals and program
- Update internal departmental databases when needed
- Works with various Jeunesse Departments, manufacturers and regional consultants to accomplish assigned functions. Must maintain good working relationships to accomplish objectives
Project Manager
Jeunesse Global
03.2019 - 12.2019
- Proven ability to take the initiative to work independently and within a team on special nonrecurring and ongoing projects
- Review internal documents and communication from other departments for accuracy
- Handles high priority product launches and pricing
- Oversees specialist work on promotion requests and product registration task
Operation Specialist
Jeunesse Global
12.2018 - 03.2019
- Registering products for retail and wholesale consumption in countries around the world
- Works closely with manufacturers to provide proper documentation for product registrations
- Compiles all freight and company cost to determine single product pricing
- Creates and programs product packages for sale at events such as LEADs, Universities and EXPO’s
- Creates and programs monthly market specials
Server
Arthurs Catering Company
10.2017 - 01.2019
- Complete set up consisting of unloading truck and organizing table set up and decorations as directed
- Setting up plated dinners or buffet tables
- Serving hor d'oeuvres, drinks, plated dinners, stocking the chafer pans as needed
- Bussing tables and assisting guest with great customer service
- Breaking down the event and loading the truck
Chargeback Specialist
Jeunesse Global
12.2016 - 12.2018
- Provides all proper documentation to the merchants defending Jeunesse Global against chargebacks
- Completes chargeback requests in accordance with company policy
- Completes all related paperwork regarding returns/refunds/chargebacks
- Reviews, analyzes, and processes all contract chargeback debits in a timely manner
Cashier
Spirit Halloween Store
10.2018 - 11.2018
- Cashier and counted till down at the end of the shift
- Stocking shelves
Fraud Specialist
Jeunesse Global
03.2016 - 12.2016
- Compiles, processes and analyzes data, records research procedures and results, files and maintains records, inputs and retrieves data
- Assists with research projects, performs independent research, plans, and implements research projects
- Researches Unauthorized Charges
Catering Coordinator
Einstein Brothers
08.2015 - 03.2016
- Supervised the catering operations for eleven stores in the Orlando/Ormond Beach area
- Coordinated events for the district
- Interacted with new clients/customers to build new accounts
- Ensured all necessary tools and equipment required for each order was available, and was used according to established guidelines
- Conducted administrative and clerical procedures
- Promoted to catering coordinator assisted with scheduling and daily coordination of all catering orders
Loss Prevention Manager
Kmart
06.2001 - 11.2011
- Monitored and reviewed paperwork, procedures and systems to prevent error-related shortages
- Investigated and interviewed individuals suspected of shoplifting or internal theft
- Supervised surveillance, detection or criminal processing related to theft and criminal charges
- Reviewed loss prevention exception reports and cash discrepancies to ensure adherence to guidelines
- Verified correct use and maintenance of physical security systems, such as closed circuit television, merchandise tags, and burglar alarms
- Conducted internal investigations of problems such as: employee theft, violations of corporate loss prevention policies
- Hired and supervised loss prevention staff
- Trained loss prevention staff, retail managers or store employees on loss control and prevention measure
Education
High School Diploma -
Winter Park High School
Winter ParkSkills
- Problem-Solving & Analytical Skills
- Deadline-Oriented in Fast-Paced Environments
- Microsoft 365 Proficiency
- Ease Benefits Administration
- Attention to Detail
- Team Collaboration & Independent Work
- Adaptability in High-Pressure Situations
- Customer Service Excellence
- QuickBooks & Billcom Management
Timeline
AP/HR Specialist
JIFU Travel
10.2024 - Current
Operations Manager
Jeunesse Global
12.2019 - 01.2022
Project Manager
Jeunesse Global
03.2019 - 12.2019
Operation Specialist
Jeunesse Global
12.2018 - 03.2019
Cashier
Spirit Halloween Store
10.2018 - 11.2018
Server
Arthurs Catering Company
10.2017 - 01.2019
Chargeback Specialist
Jeunesse Global
12.2016 - 12.2018
Senior Operations Manager
Jeunesse Global
03.2016 - 10.2024
Fraud Specialist
Jeunesse Global
03.2016 - 12.2016
Catering Coordinator
Einstein Brothers
08.2015 - 03.2016
Loss Prevention Manager
Kmart
06.2001 - 11.2011
High School Diploma -
Winter Park High School
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