Lisa Allen
Gilberts,IL
Summary
With a proven track record at HMC Hospitality Group, I excel in operational efficiency and staff development, driving significant growth. My leadership ensured seamless operations and strategic budget control, fostering a high-performance culture. Skilled in P&L management and inventory control, I've consistently enhanced profitability and team productivity.
Overview
29
29
years of professional experience
Work History
Director of Operations
HMC Management Corp
02.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
General Manager
HMC Hospitality Group
07.2000 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
HMC Hospitality Group
06.1998 - 07.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
HMC Hospitality Group
01.1996 - 06.1998
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Associate Of Applied Business - Business
COD
Illinois Skills
- Operational efficiency
- Staff training/development
- P&L management
- Budget control
- Inventory control
- Delegation
Timeline
Director of Operations
HMC Management Corp
02.2022 - Current
General Manager
HMC Hospitality Group
07.2000 - 02.2022
Assistant Manager
HMC Hospitality Group
06.1998 - 07.2000
Server
HMC Hospitality Group
01.1996 - 06.1998
Associate Of Applied Business - Business
COD
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