Lisa M. Allen
Indianapolis
Summary
Dynamic Lead Billing Specialist with a proven track record at Aspire Indiana Health, excelling in claims management and regulatory compliance. Adept at training staff and enhancing customer service, I effectively resolved billing discrepancies, ensuring accuracy and patient satisfaction. Recognized for analytical thinking and fostering collaborative team environments.
Overview
18
18
years of professional experience
Work History
Lead Billing Specialist
Aspire Indiana Health
Indianapolis
03.2024 - Current
- Managed billing processes for healthcare services within community health organization.
- Coordinated claims submissions and follow-ups with various insurance providers.
- Reviewed patient accounts to ensure accuracy and regulatory compliance.
- Trained new billing staff on software applications and industry best practices.
- Resolved patient billing inquiries and discrepancies in a timely manner.
- Compiled and analyzed billing reports to identify and correct discrepancies.
- Conducted training sessions for staff on effective use of billing software.
Patient Financial Advocate, Revenue Cycle Patient Access
Eskenazi Health
03.2019 - 08.2024
- Indiana State Navigator, screened and enrolled, patient registration, appointment setting, co-pay collections, insurance eligibility, Cerner, Epic, Avality, Passport Onesoure, SMS
Supervisor, Revenue Cycle Services-Patient Access - Customer Service
Indiana University Health Methodist Hospital
Indianapolis
12.2014 - 12.2018
- Assisted the Patient Access Manager in the planning, implementation and oversight of daily operations for the patient access department.
- Ensured consistent use of the departments' standards of work and processes required to accurately input patient demographic and insurance information needed for financial clearance, denial prevention and patient safety.
- Responsible for daily supervision, coaching, and education of team members. Worked elbow to elbow with staff in support of our department and patients, in addition to providing 24/7 support.
- Modeled and encouraged a collaborative culture of effective partnerships with team members, patients, business partners, and families.
- Promoted and modeled awareness and understanding of the Standards of Service consistent with IU Health's missions, vision, and values.
Individual Solution Coordinator, Revenue Cycle Services-Patient Access
Indiana University Health Methodist Hospital
Indianapolis
08.2013 - 12.2014
- Assisted all uninsured patients or the underinsured patients in receiving health coverage.
- Screen patients for all payer programs, assist patients with information necessary for securing verifications from governing vendors.
- Ensured consistent use of the departments' standards of work and processes required to accurately input patient demographic and insurance information needed for financial clearance, denial prevention and patient safety.
- Modeled and encouraged a collaborative culture of effective partnerships with team members, patients, business partners, and families.
- Promoted and modeled awareness and understanding of the Standards of Service consistent with IU Health's missions, vision, and values.
PFN Admissions Specialist, Patient Access
Riley Children's Hospital
Indianapolis
07.2007 - 08.2013
Education
Diploma -
Warren Central High School
Indianapolis, IN01.1986
Skills
- Customer service
- Problem solving
- Attention to detail
- Staff training
- Claims management
- Regulatory compliance
- Team leadership
- Effective communication
- Conflict resolution
- Problem-solving
- Verbal and written communication
- Analytical thinking
- Account reconciliation
- Patient account management
References
References upon request
Professional Development
- Certified Healthcare Access Associate (CHAA)
- Integrations of the Southern Region
- Indiana State Navigators license
- Lean A3 Thinking
- Lean Green Awareness
- IU Health Leadership Philosophy & Model
- Environment of Care
- Creating a Culture of Service
- Developing your Leadership Style
- Strength Training I, II & III
Timeline
Lead Billing Specialist
Aspire Indiana Health
03.2024 - Current
Patient Financial Advocate, Revenue Cycle Patient Access
Eskenazi Health
03.2019 - 08.2024
Supervisor, Revenue Cycle Services-Patient Access - Customer Service
Indiana University Health Methodist Hospital
12.2014 - 12.2018
Individual Solution Coordinator, Revenue Cycle Services-Patient Access
Indiana University Health Methodist Hospital
08.2013 - 12.2014
PFN Admissions Specialist, Patient Access
Riley Children's Hospital
07.2007 - 08.2013
Diploma -
Warren Central High School