Lisa Alvarez
Galt,CA
Summary
Strategic Advisor known for high productivity and efficient task completion. Specialize in policy development, stakeholder engagement, and risk management strategies. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organizational success.
Overview
30
30
years of professional experience
Work History
Spiritual Advisor
Everclear Entertainment LLC
08.2018 - Current
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Established contacts with employers to create internship and employment opportunities for students.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Answered inquiries from customers regarding investments.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Life, Relationships, and Abuse Recovery Coach
Myself
Galt, CA
12.2014 - Current
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Attended treatment meetings to outline and review plans.
- Participated in continuing education opportunities related to substance use disorders or mental health conditions.
- Developed relationships with other community resources to ensure comprehensive care for each client.
- Conducted assessments of client needs and provided referrals to appropriate community resources.
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Maintained detailed records of client sessions including progress notes and assessments of client's needs.
- Assisted clients with career training, resource applications, and counseling programs to facilitate life enrichment.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Remained up-to-date on trends within the field by attending conferences or reading relevant literature.
- Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
- Provided financial, budget and investment counseling.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Counseled clients physical, mental factors impacting personal success.
- Researched new strategies for assisting individuals in achieving success in various aspects of life.
- Collaborated to set goals and outline steps to achieve objectives.
- Developed and implemented individualized life coaching plans for clients.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Supported clients in setting realistic expectations for themselves based on current circumstances and resources available.
- Promoted useful resources to facilitate coaching goals.
- Referred individuals to outside resources and services for additional support.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Helped patients with frequent irritability, bad habits and high stress levels through individual and group sessions.
- Tracked coaching sessions, plans, behaviors, and issues with non-compliance for each client.
- Fostered an environment that was safe for honest exploration into issues related to personal growth.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Coordinated resources to support clients and help each achieve targets.
- Helped individuals build self-confidence by exploring potential abilities, strengths, and weaknesses.
- Encouraged development of relevant skills to help overcome specific concerns.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Collaborated with other professionals such as psychiatrists or psychologists when necessary.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
- Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.
- Helped couples work through serious issues and restore relationships or part amicably.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Created actionable plans that empowered clients to take ownership of their lives.
- Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
- Evaluated overall effectiveness of services provided through surveys or interviews with clients.
- Offered creative solutions tailored to the specific needs of each client.
- Listened compassionately while validating the experiences of each individual client.
- Provided guidance on how to make decisions around career choices, relationships, and other life changes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Freelance Writer
Myself
Galt
12.2004 - Current
- Presented ideas and storyboards to clients.
- Compiled research data into organized reports summarizing findings.
- Created original copy for websites, brochures, newsletters, promotional materials, and more.
- Performed extensive research prior to writing any article or post.
- Wrote copy for client advertising campaigns.
- Created product names and wrote taglines for packaging and promotional materials.
- Consulted with sales and marketing staff to garner product and service information and discuss types of written advertising material.
- Conducted in-depth research on diverse topics to create accurate and engaging content.
- Researched and wrote articles for a variety of publications.
Special Education Paraprofessional
GJUESD
Galt
10.2009 - 10.2014
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Evaluated student needs to provide helpful resources and support.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Monitored student needs and supported mobility-restricted students.
- Advised instructor on student behavior or issues requiring immediate attention.
- Communicated affirmatively and promoted positive attitudes with every student.
- Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
- Tutored students in course material to improve comprehension.
- Reviewed and reported on IEP progress.
- Implemented behavior management strategies designed by special education staff members.
- Assisted faculty members or staff with student conferences.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Administered assessments as directed by teachers or other school personnel.
- Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
- Organized instructional materials for use in the classroom setting.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Developed assignments for pupils to apply learning.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Motivated students using feedback and encouragement.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Provided disabled students with assistive devices and supportive technology.
- Maintained attendance records and documented class activity.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Improved behavior with modification and positive reinforcement techniques.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Provided feedback on how well a student is progressing towards meeting their IEP goals.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Assisted neurodiverse students with classwork and activity preparation.
- Attended professional development sessions related to working with special education populations.
- Facilitated communication between home and school by providing information about student progress and activities at school.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Set up and assisted with audiovisual equipment operation.
- Managed class of special education students in absence of lead teacher.
- Notified instructors of errors or problems with assignments.
- Prepared handouts, study materials and other teaching aids.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Taught note-taking techniques and test strategies.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
Real Estate Agent
SSB Realtors
Lodi, California
12.2000 - 12.2004
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Presented properties to potential buyers and addressed questions.
- Scheduled and attended weekly appointments with clients.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Ensured all transactions followed state laws regarding real estate practices.
- Maintained current and accurate CRM database of prospective customers.
- Organized promotional materials used in sales presentations.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Communicated with clients to determine property needs and budget constraints.
- Maintained updated knowledge of local real estate markets.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Met with clients to research cases, collect data and prepare settlement packages.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Attended industry events such as conventions and seminars.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Negotiated purchase agreements and contracts with buyers and sellers.
Onsite Apartment Manager
Kate Tombo
Lodi , California
05.1995 - 10.1998
- Managed the day-to-day operations of the property, including leasing apartments, collecting rents, resolving tenant disputes, and enforcing rules.
- Maximized occupancy with strong marketing and tenant relations skills.
- Oversaw daily operations, maintenance, and administration of various properties.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Disbursed petty cash to engineering staff and property personnel.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Met with clients to negotiate management and service contracts.
- Scheduled routine preventative maintenance activities for equipment associated with the apartment complex.
- Recommended clarifications and changes in program policies to director of property management.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Participated in meetings with other department heads or external stakeholders as needed.
- Ensured all tenant requests were addressed in a timely manner.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Collaborated with vendors to maintain common areas and keep them looking their best at all times.
- Advertised available units through various marketing channels such as print media, online listings.
- Analyzed data collected from surveys or feedback forms provided by current tenants.
- Reviewed invoices from vendors for accuracy prior to processing payment.
- Responded to all maintenance requests, ensuring that any issues were resolved quickly and efficiently.
- Met with committees to discuss and resolve legal and environmental issues.
- Maintained accurate records of rent payments and other financial transactions related to the apartment complex.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Developed marketing plans for vacant units to maximize occupancy rates.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Prepared leases and contracts for new tenants while providing customer service throughout the process.
- Inspected vacated units upon move out to determine damage or cleaning requirements before new tenants moved in.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Conducted regular safety checks of the premises to ensure compliance with local laws and regulations.
- Prepared and submitted monthly tenant visit logs.
- Managed and oversaw operations, maintenance and administration of properties.
- Maintained building's accounts by collecting rent and utility payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Created weekly reports summarizing rental activity, occupancy levels, delinquencies.
- Compiled and conveyed operational and financial data to regional manager.
- Provided guidance and support to staff members regarding administrative tasks related to running an apartment complex.
- Assisted with budgeting by monitoring expenses related to operating costs, repairs and maintenance.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Enforced lease agreements by addressing violations promptly when necessary.
- Prepared detailed budgets and financial reports for properties.
- Performed monthly inspections of the property and prepared detailed reports on findings.
- Organized special events for current residents in order to build relationships within the community.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Implemented operational policies and procedures with rent collections, maintenance and purchasing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
Education
Graduate Certificate - Ho’oponooponoand EFT Tapping.
UDEMY
San Francisco05-2023
Graduate Certificate - Color Psychology And NLP Practitioner
UDEMY
07-2015
Graduate Certificate - Life And Relationship Coaching
UDEMY
12-2014
Graduate Certificate - Narcissistic Behavior And Psychology
UDEMY
03-2006
Graduate Certificate - Psychology of Body Language
UDEMY
03-2006
Certification License - Real Estate
Allied Business School
Laguna Hills, CA12-2000
GED -
Lodi Adult School
Lodi , California03-1999
Some College (No Degree) - Early Childhood Education And Freelance Writing
San Joaquin Delta College
Stockton, CASkills
- Relationship building
- Product knowledge
- Goal setting
- Critical thinking
- Solution-oriented approach
- Data interpretation
- Client relationship management
- Empathy and understanding
- Emotional intelligence
- Customer service
- Industry knowledge
- Conflict resolution
- Career planning
- Performance analysis
- Problem-solving
- Written communication
- Analytical thinking
- Compliance requirements
- Decision-making
- Market research
- Academic counseling
- Time management
- Training and mentoring
- Active listening
- Strategic planning
- Cross-functional coordination
Timeline
Spiritual Advisor
Everclear Entertainment LLC
08.2018 - Current
Life, Relationships, and Abuse Recovery Coach
Myself
12.2014 - Current
Special Education Paraprofessional
GJUESD
10.2009 - 10.2014
Freelance Writer
Myself
12.2004 - Current
Real Estate Agent
SSB Realtors
12.2000 - 12.2004
Onsite Apartment Manager
Kate Tombo
05.1995 - 10.1998
Graduate Certificate - Ho’oponooponoand EFT Tapping.
UDEMY
Graduate Certificate - Color Psychology And NLP Practitioner
UDEMY
Graduate Certificate - Life And Relationship Coaching
UDEMY
Graduate Certificate - Narcissistic Behavior And Psychology
UDEMY
Graduate Certificate - Psychology of Body Language
UDEMY
Certification License - Real Estate
Allied Business School
GED -
Lodi Adult School
Some College (No Degree) - Early Childhood Education And Freelance Writing
San Joaquin Delta College