Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Alves

Salem,Massachusetts

Summary

Looking for the opportunity to utilize education and administrative experience in a medical setting. Very resourceful with the desire to succeed, devoted to patient loyalty and helping maintain highest standard of quality care.

Overview

26
26
years of professional experience

Work History

Patient Access Coordinator

Salem Hospital
08.2021 - Current
  • Collect and verify patients details and demographics
  • Explain and provide information on Emergency room policies
  • Check in patients when arriving to Emergency Department to be triaged
  • Update insurance information, process copayments, put through Workman’s Comp. and Motor Vehicle Claims.
  • Manage various types of paperwork such as Section 12, Blood Transfusions and other consents needed to be scanned

Administrative Assistant

Speech Therapy Group
09.2019 - 03.2021
  • Greeted and checked patients in, verified insurance information
  • Assisted patients with scheduling appointments as well as daily maintenance and updated clinicians’ schedules
  • Answered phone inquiries, completed potential patient intakes and transferred into Electronic Health Record
  • Performed clerical duties such as mail distribution, faxing, bank transactions, filing, inventory of office supplies and other related duties as assigned

Unit Secretary

Salem Hospital
03.2019 - 03.2021
  • Assisted with admitting/discharging and maintained active patient’s charts
  • Completed medical consults ordered by physicians
  • Coordinated patient transport and prepared patients’ chart for record keeping
  • Ordered and received supplies for the unit
  • Maintained a clean safe working environment, complied with infection control and workplace safety hazard policies

Special Education Paraprofessional

Marblehead, Peabody & Beverly Public Schools
08.2007 - 08.2018
  • Worked with children from preschool age up to 6th grade
  • Assisted with supervision promoting activities to enhance social, emotional, and physical development of students
  • Assisted Lead Teacher with implementing behavior plans and Applied Behavioral Analysis
  • Provided students with support for social interactions and assisted with communication systems
  • Supported individual students with transitions and organization
  • Provided academic and emotional support for students
  • Worked 1:1 with a handicapped child with academic challenges
  • Monitored the periodic needs of student’s medical issues

Front Desk Administrator

Marblehead/Swampscott YMCA
01.2006 - 01.2012
  • Greeted and checked in members
  • Answered inquiries in person and via phone
  • Set up new memberships in computer system and registrations for programs
  • Performed any and all necessary administrative duties; faxing, copying, mailings, and sorting mail

Receptionist

Planning Department, City Hall
01.2001 - 01.2003
  • Responsible for greeting visitors and handled general requests for information and data
  • Performed general administrative duties; word processing, file maintenance, faxing and mailing
  • Took verbal and written messages and delivered them to exact person
  • Accepted letters and packages delivered and distributed to appropriate staff
  • Provided support to all members of the Planning Department Staff

Closing Assistant

Wells Fargo Home Mortgage
01.2000 - 01.2001
  • Ensured post-closing file documentation was accurate
  • Cleared outstanding conditions and verified essential documentation
  • Verified receipt of funds and disbursed monies to accounts
  • Assembled documents for delivery to title company/lending officer for closing

Education

Medical Terminology and Medical Office Procedures

North Shore Community College
Danvers, MA
12.2018

Bachelors of Science Degree - Criminal Justice

Salem State University
Salem, MA
01.1996

Skills

  • Medical Terminology
  • Billing and Coding
  • CPR certified
  • Medical Ethics
  • HIPAA and OSHA compliant
  • EPIC, Practice Fusion, Microsoft Applications, Nehan and Kareo EHR software experience

Timeline

Patient Access Coordinator

Salem Hospital
08.2021 - Current

Administrative Assistant

Speech Therapy Group
09.2019 - 03.2021

Unit Secretary

Salem Hospital
03.2019 - 03.2021

Special Education Paraprofessional

Marblehead, Peabody & Beverly Public Schools
08.2007 - 08.2018

Front Desk Administrator

Marblehead/Swampscott YMCA
01.2006 - 01.2012

Receptionist

Planning Department, City Hall
01.2001 - 01.2003

Closing Assistant

Wells Fargo Home Mortgage
01.2000 - 01.2001

Medical Terminology and Medical Office Procedures

North Shore Community College

Bachelors of Science Degree - Criminal Justice

Salem State University

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