Lisa Amato
Massapequa,NY
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized Administrative Support Assistant with 12 years of experience. Dedicated to providing thorough support in medical offices with training in Allscripts, Ecare and Soarian. Known for maintaining positive, organized atmosphere. Dedicated Administrative Support Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Administrative Support Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Driven Administrative Support Assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Administrative Administrative Support Assistant
Northwell Health System
Great Neck, NY
11.2010 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Coordinated customer service, patient scheduling and billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Advocated for patients through conversations with insurance representatives.
- Supported providers in outpatient medical office through coordinating administrative operations.
Education
High School Diploma -
Saint Johns Preparatory
Astoria, NY06.1992
Skills
- Insurance Eligibility Verifications
- Reading Comprehension
- Executive Calendars
- Business Correspondence
- Appointment Coordination
- Administrative Duties
- Ease with Computers and Technology
- Customer Satisfaction
- Outbound Calls
- Staff Meetings
Timeline
Administrative Administrative Support Assistant
Northwell Health System
11.2010 - Current
High School Diploma -
Saint Johns Preparatory
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