LISA AMBROSE
Orwigsburg,PA
Summary
Experienced sales manager with a strong track record in the recycled rubber industry, with over 15 years of proven expertise. Specializes in strategic market expansion and effective team leadership, consistently driving substantial revenue growth for organizations.
Overview
22
22
years of professional experience
Work History
National Sales Manager, Hospitality
ECORE International
09.2024 - Current
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Liaised with marketing and product development departments to maintain brand consistency.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Attended events, training seminars, and manufacturer product showcases.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Managed and grew a portfolio of 6 million annually
- Promoted renewable energy adoption by creating tailored strategies based on client needs and industry trends.
- Received "Outstanding Teammate" award at our National Sales Meeting in 2025
Sales Specialist
ECORE International
02.2022 - 09.2024
- Implemented a strategic sales training program to drive direct sales
- Managed and grew a portfolio of $5M annually
- Enhanced overall team sales performance to exceed annual targets by 44% in 2023
- Implemented innovative sales strategies, expanding customer base by 26% and significantly enhancing brand recognition.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- "Product Innovation" award recipient at 2023 National Sales Meeting
- "MVP" award recipient at 2024 National Sales Meeting
Hospitality Business Development
ECORE International
09.2017 - 02.2022
- Directly responsible for all property inquiries throughout the US
- Manage and develop new relationships with Management/Ownership and FF&E companies
- Salesforce CRM experience.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Participated in trade shows and conferences to network and generate leads.
- Supported business development efforts by providing technical expertise during client presentations and meetings.
- Expanded market share through strategic partnerships and new business development efforts.
Customer Service Representative
Ecore Commercial Flooring Formerly Gerbert LTD
06.2008 - 07.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed inventory processes, ensuring accurate tracking, timely replenishment, and optimal stock levels to meet business demands
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
BANTA/RR Donnelley
10.2003 - 06.2008
- Presented with ConnectiCare Outstanding Service award and was the only recipient to receive outside the organization
- Oversaw the accurate and efficient setup of kit fulfillment processes
- Customized mailings for two major Healthcare organizations
- Digital print expertise.
- Addressed customer inquiries regarding products, services, and company information with efficiency and accuracy
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed a reputation for consistently producing high-quality work under tight deadlines without sacrificing attention to detail or exceeding budget constraints.
Education
Practical Nursing Program -
Lancaster, PA01.2002
General Education -
Penn Manor High School
Millersville, PA06.1998
Skills
- Client engagement strategies
- Strategic Planning
- Contractual negotiation expertise
- Forward-thinking approach
- Consistent moral principles
References
- Drew Elshoff, Owner Design Materials, Los Angeles, CA
- Thomas Lorenzano, Sales Director NE, New York, NY
Timeline
National Sales Manager, Hospitality
ECORE International
09.2024 - Current
Sales Specialist
ECORE International
02.2022 - 09.2024
Hospitality Business Development
ECORE International
09.2017 - 02.2022
Customer Service Representative
Ecore Commercial Flooring Formerly Gerbert LTD
06.2008 - 07.2018
Customer Service Representative
BANTA/RR Donnelley
10.2003 - 06.2008
Practical Nursing Program -
General Education -
Penn Manor High School
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