LISA MCCRACKEN
Whitman,Massachusetts
Summary
Executive Assistant with over 18 years of experience solving multi-faceted issues and implementing process improvements to aid executive leaders. Maintains confidentiality and takes meeting minutes and notes. Highly analytical and organized in addressing needs and managing unique circumstances.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Commonwealth of Massachusetts-DMH
04.2023 - Current
- Organized and maintained diaries, calendars and schedules to keep organization running smoothly
- Provided high-level executive and administrative support to organizational executives
- Created filing systems for easy retrieval of departmental information
- Took notes and identified action items for high-priority meetings
- Gathered information for, maintained and updated complex spreadsheets and databases
- Took and relayed messages and appropriately escalated calls to appropriate personnel
- Processed payroll information paying high attention to detail and deadlines
- Met deadlines and managed priorities in changing environment with minimal oversight
- Monitored telephone, email, and postal mail inquiries, personally handling basic questions and compiling lists for management review
- Supported executives with project coordination, data analysis and administrative assistance
- Performs miscellaneous clerical work, filling, mailings, etc
- Document coordination
- Schedule management
- ICD-9/10 coding experience
- Database management
- MS Office
- Meeting minutes and agendas
- Record requests
- Data entry and filing
- Work well independently
- Medical recordkeeping
- Problem resolution
- Manage executive schedules
- Executive Assistant with over 18 years of experience solving multi-faceted issues and implementing process improvements to aid executive leaders
- Maintains confidentiality and takes meeting minutes and notes
- Highly analytical and organized in addressing needs and managing unique circumstances
Office Support Specialist 1/Medical Records Coordinator
Commonwealth Of Massachusetts-DMH
07.2021 - 04.2023
- Arranged and managed medical record filing, retrieval and transfers per established guidelines
- Analyzes discharge medical records at prescribed time to assure all requirements are met
- Complies and disseminates statistical information concerning medical record deficiencies and completes special research projects
- Recognizes inconsistencies, discrepancies and inaccuracies in medical dictation and edits, reviews and clarifies them without altering the meaning of the dictation or changing the style of it
- Verifies patient information for accuracy and completeness
- Formats reports according to established guidelines
- Uses designated equipment effectively, skillfully and efficiently
- Maintained complete confidentiality in accordance with organization and legal requirements, in compliance with CFR 42/HIPPA regulations
- Observed confidentiality and safeguarded all patient-related information
- Purged outdated files
- Wrote reports, emails, memoranda, letters and releases
- Assist with other medical record dept Functions including census reconciliation, MHIS data entry, record analysis, diagnosis coding and filing as needed
Clerk III
Commonwealth of Massachusetts-DMH
06.2006 - 07.2021
- Register and Pre-register clients in MHIS system
- Enter ICD-10 codes for billing
- Enter Program incidents in SLS Datix system
- Records and transcribes meeting minutes
- Reconciliation of billing encounters and corresponding notes
- Pull patients charts for upcoming appointments
- Release PHI to outside agencies and others while maintaining complete confidentiality in accordance with legal and organizational compliance
- Update daily logs to track information movements
- Record maintenance including, culling outdated files and archiving
- Wrote reports, emails, memoranda's, letters and releases
- Disseminated information to correct department, individual or outside location
- Managed the reception area, including greeting visitors and patients and responding to telephone and in-person requests for information
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handing all incoming and out going correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Verified that information in the computer system was up-to-date and accurate
- Calendar and Schedule management
- Complied statistical information for special projects
- Trained and supervised new staff as needed
- Kept department clean, organized and professional
- Daily interaction with clients to meet their needs around appointments and any issues might have
Education
Associate of Science - Social Sciences
Massasoit Community College
Brockton, MASkills
- Maintains HR files, records, data, distributes ERPS to appropriate superiors
- Data entry using MS Word, Excel, Access, PowerPoint and the electronic medical record
- Office management
- Administrative support
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Information confidentiality
- Meeting planning
- File management
- Calendar management
- Event coordination
- Master calender management
- Documentation and reporting
- Maintaining schedules
- Scheduling
- Document preparation
- Spreadsheet tracking
- Meeting support
- Quality control
- Business correspondence
- Schedule management
- Confidentiality
- Office administration
- Interpersonal communication
- Customer Service-oriented
- Meticulous attention to detail
- Phone etiquette
- Professional and mature
- Filing and data archiving
- Excel spreadsheets
- Advanced MS office suite
- Project planning
- Multi-line phone proficiency
- Resourceful
- Database management
- Invoice processing
- File organization
Timeline
Executive Assistant
Commonwealth of Massachusetts-DMH
04.2023 - Current
Office Support Specialist 1/Medical Records Coordinator
Commonwealth Of Massachusetts-DMH
07.2021 - 04.2023
Clerk III
Commonwealth of Massachusetts-DMH
06.2006 - 07.2021
Associate of Science - Social Sciences
Massasoit Community College