Lisa Anderson

Contacted clients by phone or in writing to ascertain compliance with required or recommended actions such as isolation/quarantine protocol. Conducted interviews and asked required questions with professionalism and empathy.

Received processed and tracked patient documentation with speed and accuracy. Explained importance of contact tracing to prevent disease transmission and keep communities healthy.

Used critical thinking to break down problems, evaluate solutions and make decisions while maintaining energy and enthusiasm in fast-paced environment.

Drive new and returning business through building brand awareness. Responsible for achieving location revenue, client base, and profitability targets. Service/billing issues, scheduling and managing labor hours, managing proper use of offers, programs, and discounts.

Monitor staff productivity and provide constructive feedback and coaching. Increased performance by 20% in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Assisted in teaching children and young adults with autism and/or developmental disorders using applied behavior analysis.(ABA)

Implemented effective behavior treatment plans to clients using NET and DTT teaching strategies in home and in community to communicate, play and function independently while reducing any inappropriate behaviors.

Performed tasks necessary to prepare, organize, index, develop and manage evidence such as photos and data relevant to cases for exhibits at deposition.

Assisted in deposition preparation by entering data from field, developing spreadsheets, timelines, graphs and PowerPoint presentations.