Lisa Anderson
Edmond,OK
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining relationships, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
32
32
years of professional experience
Work History
Housewares Coordinator
TJX Companies
10.2023 - Current
- Ensure work flow productivity by managing and organizing incoming freight from the backroom to the sales floor.
- Provide regular progress updates between management and co-workers fostering a collaborative work environment.
- Merchandise inventory according to availability, promotions, and current sales trends to maximize profitability.
- Answer customer inquiries regarding merchandise features and benefits.
Recess Paraprofessional / Substitute Teacher
Francis Howell School District
08.2009 - 09.2016
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Participated in team meetings to discuss student progress, identify areas for growth, and develop strategies to support continued academic success.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
Pharmaceutical Sales Representative
Wyeth-Ayerst Laboratories & Consumer Div.
01.1999 - 02.2004
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Achieved top performance in newly launched GERD medication by strategically adapting to a rapidly changing, competitive environment.
- Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
Community Property Manager
Windsor Communities/ G.I.D. Company
01.1995 - 01.1999
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties. Was able to achieve 100% on time rental collection after many years of delinquencies in the teens.
- Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Streamlined administrative processes for efficient rent collection and accurate record keeping.
- Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
- Generated revenue growth by marketing available properties effectively and securing new tenants quickly.
- Created detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.
- Achieved $35K additional income over budget in 1996 and an additional $45K in 1997.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Agent Bank Manager / Marketing Representative
Intrust Bank Card Center
07.1992 - 11.1994
- Established new merchant clientele through demonstration of tailored products specific to needs.
- Calculated merchant pricing by product type, deposits, annual volume and contract bids.
- Converted clients from manual to digital technology utilizing visual, oral and written aids prepared according to customer technological comfort and savvy.
- Monitored merchant authorizations and disseminated educational materials to minimize financial risks and lower operating expenses.
- Enrolled rural, small banking institutions under INTRUST Card Center umbrella to enable MasterCard/Visa transactions at merchant's businesses thereby increasing sales and profitability.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Bachelor of Arts - Sociology
Newman University
Wichita, KS05.1992
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Budget Planning
- Medical Terminology
- Negotiation
Timeline
Housewares Coordinator
TJX Companies
10.2023 - Current
Recess Paraprofessional / Substitute Teacher
Francis Howell School District
08.2009 - 09.2016
Pharmaceutical Sales Representative
Wyeth-Ayerst Laboratories & Consumer Div.
01.1999 - 02.2004
Community Property Manager
Windsor Communities/ G.I.D. Company
01.1995 - 01.1999
Agent Bank Manager / Marketing Representative
Intrust Bank Card Center
07.1992 - 11.1994
Bachelor of Arts - Sociology
Newman University