Summary
Overview
Work History
Education
Skills
Timeline

Lisa Anderson

Avon,IN

Summary

A dynamic professional with a proven track record, I excel in project planning and development, alongside fostering robust team collaboration. My approach has consistently enhanced client relations and project outcomes, with a notable achievement of streamlining operations to significantly boost efficiency. Skilled in relationship building, sales, and project management, I bring a driven attitude to exceed employer expectations.

Overview

24
24
years of professional experience

Work History

Project Manager

New Bath Today
09.2022 - 01.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Responsible for ordering material and supplies for projects for multiple warehouses
  • Responsible for maintaining inventory level for multiple warehouses

Project Coordinator

New Bath Today
09.2021 - 09.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed calendar to schedule projects
  • Responded to requests for information on materials to inquiring parties.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.

Outside Sales Representative

IndoorMedia Marketing
06.2019 - 03.2020
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.

Sales Representative

HomeAdvisor
12.2017 - 06.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Exceeded sales targets through effective planning and goal setting.

Sales Consultant

Angie's List
10.2015 - 12.2017
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.

Member Care Specialist

Angie's List
04.2015 - 10.2015
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Increased Member engagement
  • Displayed unwavering commitment to maintaining a high level of confidentiality and professionalism throughout all interactions with members, earning their trust as a reliable resource.
  • Facilitated effective conflict resolution among members, fostering a positive community atmosphere conducive to collaboration and growth.
  • Developed comprehensive reports detailing member feedback, allowing for informed decision-making regarding potential enhancements to the organization''s offerings.
  • Contributed proactively towards achieving shared goals as an active participant in cross-departmental projects aimed at improving overall membership experience quality levels significantly over time.

Energy Protection/Theft and Fraud

Duke Energy
12.2000 - 04.2012
  • Maintained a high level of knowledge on industry trends, sharing insights with management to inform strategic decisionmaking.
  • Established effective communication during high-profile cases, ensuring all parties remained well-informed of progress and outcomes.
  • Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
  • Identified fraudulent activities through meticulous analysis of transaction data and trends.
  • Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts.
  • Contributed to the development of educational materials aimed at increasing customer awareness about potential scams and risks associated with financial transactions.

Education

High School Diploma -

Brownsburg High School, Brownsburg
05-1998

Skills

  • Project management
  • Project planning and development
  • Team collaboration
  • Relationship building
  • Client relations
  • Customer relations
  • Time management
  • Exceptional customer service
  • Product knowledge
  • Upselling and cross selling
  • Customer relationship management
  • Email and phone etiquette

Timeline

Project Manager - New Bath Today
09.2022 - 01.2025
Project Coordinator - New Bath Today
09.2021 - 09.2022
Outside Sales Representative - IndoorMedia Marketing
06.2019 - 03.2020
Sales Representative - HomeAdvisor
12.2017 - 06.2019
Sales Consultant - Angie's List
10.2015 - 12.2017
Member Care Specialist - Angie's List
04.2015 - 10.2015
Energy Protection/Theft and Fraud - Duke Energy
12.2000 - 04.2012
Brownsburg High School - High School Diploma,

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Lisa Anderson