Lisa Anderson
Oconto Falls
Summary
Professional in social services with strong background in program development, client advocacy, and community outreach. Known for fostering teamwork and adapting to changing needs while delivering impactful results. Expert in resource management, policy implementation, and staff supervision. Reliable, collaborative, and focused on achieving organizational goals. Seeking to advance into expanded leadership opportunities to further improve quality of care and staff engagement.
Overview
6
6
years of professional experience
Work History
Social Services Director
Odd Fellows Nursing Home
12.2024 - Current
- Manage a caseload of 60+ patients on a daily basis, and follow up timely on needs.
- Actively participate in the facility's Quality Assurance Performance Improvement (QAPI) Program.
- Facilitate interdisciplinary collaboration to design, update, and execute resident care plans that align with regulatory standards and resident preferences.
- Established partnerships with community organizations to enhance service delivery.
- Maintain and monitor the resident grievance program to ensure timely follow-up, documentation, and compliance with state and federal regulations.
- Identify and resolve daily challenges to keep workflows running smoothly.
Social Worker
Heartland Hospice
05.2021 - 12.2024
- Implemented a new interview process for patients and families, significantly enhancing family engagement.
- Responded to daily requests from patients, families, and co-workers within a 1-hour timeframe to ensure that patients' care is timely.
- Facilitated the ongoing needs analysis, directly leading to a reduction in social worker after-hour or weekend needs.
- Managed a caseload of 50+ patients and ensured communication and all needs are met on a daily and weekly basis.
Social Worker – Case Management
HSHS – St. Vincent Hospital
10.2019 - 05.2021
- Improved patient satisfaction scores by 10% by addressing psychosocial needs during hospitalization.
- Provided emotional and practical support to over 100 families coping with acute, chronic, or terminal illness.
- Facilitated seamless patient care by coordinating with a 7-10-member treatment team.
Education
Bachelor of Social Worker - Social Work
University of Wisconsin
Green Bay05.2012
Certificate - Health Care Administration
University of Wisconsin, La Crosse
La Crosse, WI12-2026
Skills
- Assessment
- Interdisciplinary collaboration
- Quality assurance programs
- Community partnerships
- Patient care management
- Regulatory compliance
- Documentation accuracy
- Plan Development
- Problem Solving
- Detail-oriented
- Verbal Communication
- Time Management
Timeline
Social Services Director
Odd Fellows Nursing Home
12.2024 - Current
Social Worker
Heartland Hospice
05.2021 - 12.2024
Social Worker – Case Management
HSHS – St. Vincent Hospital
10.2019 - 05.2021
Bachelor of Social Worker - Social Work
University of Wisconsin
Certificate - Health Care Administration
University of Wisconsin, La Crosse