Lisa-Ann Carlucci
CANTON,Georgia
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
37
37
years of professional experience
Work History
Senior Sales Executive
Independent Contractor - Self Employed
01.2000 - Current
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Sold Products & Services to new and established customers.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Utilized multiple marketing strategies to improve profitability.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Demonstrated products and features to customers, answered questions and overcame objections
- Employed effective problem-solving techniques, increasing client satisfaction ratings
Regional Operations Manager
Cellular Universe
10.1995 - 10.2000
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Oversaw work of all personnel, with daily direct reports.
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
- Created, spearheaded and supervised employee recognition programs.
- Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maintained cleanliness and organization of 9 Store fronts and Back office workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Drafted invoices for completed work.
- Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed daily operations of telecommunications organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Directed strategic workforce planning, performance management, and benefits administration.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with assistant managers to open and close all locations , handle large transactions and manage inventory.
- Tracked and analyzed profitability and key metrics of 9 establishments to improve overall profitability and bring in new clientele.
- Met with senior management to determine needs and develop roadmaps.
CEO
Rufatti Manufacuring
09.1986 - 11.1995
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
- Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
- Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
Education
Leadership Business Management 3.82 -
Shaw University
Canton, GA2023
Certified Skiptracer -
PI Education
Canton, GA1992
Skills
- Revenue Generation Strategies
- Campaign Support
- Interpersonal and Written Communication
- Effective Problem-Solving
- Sales Development
Timeline
Senior Sales Executive
Independent Contractor - Self Employed
01.2000 - Current
Regional Operations Manager
Cellular Universe
10.1995 - 10.2000
CEO
Rufatti Manufacuring
09.1986 - 11.1995
Leadership Business Management 3.82 -
Shaw University
Certified Skiptracer -
PI Education
Similar Profiles
Saul Zamarron PerezSaul Zamarron Perez
Vehicle Acquisition Specialist at Independent Contractor - Self EmployedVehicle Acquisition Specialist at Independent Contractor - Self Employed
KUAMI LOLO DEDZOKUAMI LOLO DEDZO
Amazon Flex Delivery Driver at Independent Contractor - Self EmployedAmazon Flex Delivery Driver at Independent Contractor - Self Employed
Sofía Rivera VélezSofía Rivera Vélez
Babysitter at Independent Contractor - Self EmployedBabysitter at Independent Contractor - Self Employed