LISA ANNAND
Saint Paul,MN
Summary
- Quality and Service-oriented in prepress / typesetter and proofer with 28-year background in commercial printing.
- Excellent communication and time management skills
- Handles client files with accuracy and efficiency
- Prepress / Customer Service with expertise in delivering support services. and resolving customer questions
- Enthusiastic Graphic Artist skilled at creating letterheads, signage and other business materials
- Results-oriented Graphic Designer accustomed to surpassing expectations in deadline-driven environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Proofreader / Inspector
Smyth Companies
Eagan, MN
06.2019 - 11.2025
- Applying Brand Standards / Proofreading materials for one of the largest label printing companies in the U.S.
- Assessing customer requirements and ensuring that these are met.
- Assuring accuracy against client files, instructions and ensuring proper formatting, appearance and content.
Quality Assurance Specialist
Toppan Merrill LLC
Saint Paul, MN
12.2015 - 06.2019
- Applying Brand Standards / proofreading to materials for one of the largest health care companies in the U.S.
- Assessing customer requirements and ensuring that these are met
- Specifying quality requirements of raw materials including InDesign, Illustrator and Quark files with clients
- Materials included: brochures, handbooks, directories, letters and other promotional material for the health care industry
Prepress / Customer Service
Taylor Corporation
North Mankato, MN
06.2013 - 07.2017
- Applied layout, design and typography skills to create business forms, letterhead, envelopes, business cards, brochures, and promotional material for the scholastic and private industry
- Extensive client contact
- Prepared electronic files for computer to plate output/getting together files to O/P copper plates
- Performed preflight on incoming jobs of various forms including Quark, Illustrator and InDesign
- Handled all client files for a variety of different mediums, including on-line ordering systems, general office responsibilities, phones, filing, filling out job tickets
- Worked closely with the Sales staff and pressman to ensure customer satisfaction throughout each piece
- Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues through completion.
Prepress / Customer Service
Complete Graphics, Inc
Minneapolis, MN
06.2008 - 07.2013
- Applied layout, design and typography skills to create business forms, letterhead, envelopes, business cards, brochures, and promotional material for the scholastic and private industry
- Extensive client contact
- Prepared electronic files for computer to plate output/getting together files to O/P copper plates
- Performed preflight on incoming jobs of various forms including Quark, Illustrator and InDesign
- Handled all client files for a variety of different mediums, including on-line ordering systems, general office responsibilities, phones, filing, filling out job tickets
- Worked closely with the Sales staff and pressman
- Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues through completion
Education
Diploma - Graphics Arts
Minnesota School of Business, Globe University
Woodbury, MN01.2008
Skills
- Ability to work with precision under rigorous deadlines, which include the production schedule
- Extensive client/vendor contact
- Proficiency in the Esko Pilot application specifically to clean up color management profiles in a printing workflow, including proofing
- Excellent communication and problem-solving skills
- Strong organizational skills and detail-oriented
- Excellent multi-tasker
- Good understanding of the printing industry
- Good typesetting skills
- Ability to negotiate conflict
- Ability to work under pressure
Accomplishments
- Received dozens of "exceeds expectations" ratings on performance reviews
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Inspected products to ensure highest quality
- Wrote and edited documents to keep staff informed on policies and procedures
Certification
- Graphic Design / Typesetter
- Proofing / Inspection
- Customer Service
Timeline
Proofreader / Inspector
Smyth Companies
06.2019 - 11.2025
Quality Assurance Specialist
Toppan Merrill LLC
12.2015 - 06.2019
Prepress / Customer Service
Taylor Corporation
06.2013 - 07.2017
Prepress / Customer Service
Complete Graphics, Inc
06.2008 - 07.2013
Diploma - Graphics Arts
Minnesota School of Business, Globe University