Lisa Anne Becker
Mays Landing,New Jersey
Summary
Experienced in team leadership and operational management with a strong focus on customer service excellence. Leverages strategic planning and problem-solving skills to enhance productivity and foster a collaborative workplace. Committed to supporting team success and delivering an exceptional customer experience.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Sherwin Williams
Ocean City, New Jersey
10.2019 - Current
- Collaborated with management to set sales targets and execute strategies, resulting in consistent sales growth.
- Used customer service skills and analytical abilities to resolve concerns and enhance customer loyalty.
- Maintained compliance with health and safety regulations, ensuring a safe environment for staff and customers.
- Oversaw daily operations to ensure store cleanliness and organization, contributing to a positive customer experience.
- Fostered a collaborative workplace atmosphere to boost morale and promote employee retention.
Sales Associate
Sherwin Williams
Mays Landing, New Jersey
09.2016 - 10.2019
- Assisted customers in selecting paints and coatings, enhancing product knowledge and satisfaction.
- Conducted color consultations, providing expert advice on paint selection and application techniques.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
- Handled cash transactions efficiently while adhering to cash handling policies, ensuring accuracy in financial exchanges.
- Welcomed existing, new, and potential customers, providing a positive first impression.
Dining Floor Manager
Cousin Mario's Italian Restaurant
Mays Landing, New Jersey
03.2010 - 06.2017
- Supervised daily restaurant operations, ensuring efficient workflow and high-quality service.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with kitchen staff to enhance communication and improve order accuracy.
- Provided hands-on assistance to customers, assessing needs and maintaining knowledge of consumer preferences.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
Education
Health Coaching -
Institute For Integrative Nutrition
New York, New YorkB.A. - Arts Management, Art History
Stockton University
Pomona, New JerseySkills
- Customer service and satisfaction
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Compliance with safety standards
- Microsoft Office expertise
- Team leadership
- Adaptability and flexibility
- Retail operations management
- Staff training
- Time management
- Business administration
Arts Management Experience
- Assistant to the Director of Education, Walnut Street Theatre, Philadelphia, Pennsylvania
- Marketing Coordinator/Receptionist, Freeman's, Auctioneer and Appraisers, Philadelphia, Pennsylvania
- Retail Assistant, Accent Gallery, Ocean City, New Jersey
Timeline
Assistant Manager
Sherwin Williams
10.2019 - Current
Sales Associate
Sherwin Williams
09.2016 - 10.2019
Dining Floor Manager
Cousin Mario's Italian Restaurant
03.2010 - 06.2017
Health Coaching -
Institute For Integrative Nutrition
B.A. - Arts Management, Art History
Stockton University