LISA ANN PEREZ
Mooresville,NC
Summary
Accomplished Nurse Leader with over 10 years in Women's Services and clinical operations. Expertise in change management, clinical systems adoption, and operational improvement. As Nurse Manager of Women's Services during the Duke Health integration, led Epic implementation and served as a liaison among clinicians and executive leadership. Recognized for commitment to patient safety and innovation in healthcare delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Manager Operations – Women's Services
Duke Health Lake Norman Hospital
Mooresville, NC
09.2025 - Current
- Implemented strategic frameworks to optimize clinical and operational performance in labor and delivery, mother/baby, antepartum, and women's services.
- Implemented coaching and mentoring strategies to elevate nursing team performance and foster career advancement.
- Implemented strategic initiatives aimed at improving patient safety and achieving operational excellence.
- Partnered with physicians and leadership teams to streamline interdisciplinary efforts, improving care delivery.
- Directed staffing management initiatives to optimize departmental efficiency and maintain regulatory readiness.
- Championed practices that promote accountability, collaboration, and innovation, enhancing overall organizational performance and continuous improvement efforts.
Registered Nurse / Charge Nurse – Women's Services
Lake Norman Regional Medical Center
08.2023 - 09.2025
- Directed daily clinical operations as Charge Nurse, including staffing coordination, patient flow, and resource management.
- Supported nurses through clinical mentorship and leadership.
- Collaborated with physicians and interdisciplinary teams to optimize maternal and newborn outcomes.
- Participated in quality improvement initiatives and operational improvement efforts.
Travel Registered Nurse – Women's Services
Travel Registered Nurse – Women's Services
08.2021 - 08.2023
- Provided high-acuity Labor & Delivery, Antepartum, Mother/Baby, and Obstetric Triage care across multiple healthcare systems.
- Quickly adapted to new workflows, technologies, and organizational cultures.
- Recognized for clinical excellence, teamwork, and adaptability.
- Holy Cross Hospital – Fort Lauderdale, FL
- Mercy Hospital – Miami, FL
- University Hospital – Fort Lauderdale, FL
Registered Nurse – Labor & Delivery / Mother-Baby / Antepartum
Lake Norman Regional Medical Center
03.2019 - 08.2021
- Delivered comprehensive maternal-newborn care in a high-volume obstetrical setting.
- Supported complex clinical situations through evidence-based nursing practice.
- Educated patients and families throughout the childbirth experience.
Registered Nurse / Charge Nurse – Labor & Delivery/Mother Baby
Davis Regional Medical Center
07.2015 - 03.2019
- Managed laboring, antepartum, and obstetric triage patients.
- Served as Charge Nurse overseeing unit operations and staffing.
- Assisted physicians with obstetrical procedures and emergencies.
- Provided patient-centered education and clinical leadership.
Education
Bachelor of Science - Nursing
Lenoir-Rhyne University
Hickory, NC05-2015
No Degree - Pre-Nursing Studies
Mitchell Community College
Statesville, NCNo Degree - Medical Interpretation
Greenville Technical College
Greenville, SCSkills
- Women's Services Operations
- Labor & Delivery Leadership
- Maternal-Newborn Care
- Clinical Operations Leadership
- Healthcare Transformation
- Clinical Informatics
- Epic optimization
- Workflow Redesign
- Process Improvement
- Change Management
- Regulatory Compliance
- System Integration
- Strategic Planning
- Collaboration
- Staff coaching
- Employee Engagement
- Bilingual - Spanish
- Department management
- Policy development
- Quality improvement
- Staff supervision
- Critical thinking
- Team leadership
Accomplishments
- Collaborated with a team in the development of EPIC - Maestro Care changes across the Duke University Health Care System.
Certification
- Registered Nurse – North Carolina License #280036
- American Heart Association BLS Certification
- Neonatal Resuscitation Program (NRP)
PROFESSIONAL LEADERSHIP & RECOGNITION
Member, Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN), SafetyNET Team Member, Policy Committee Member, DAISY Nurse Excellence Award Winner (2021), Four-Time DAISY Nurse Excellence Award Nominee, Employee of the Month – June 2025, EPIC Rebuild committee - Onboarding education
SIGNATURE LEADERSHIP ACHIEVEMENTS
- Duke Health Integration & Epic Go-Live Leadership
- Women's Services Operational Lead | 2025–Present
- Led Women's Services through the integration of Lake Norman Hospital into Duke Health, ensuring operational readiness and continuity of safe patient care.
- Directed Women's Services Epic implementation and go-live activities, including workflow validation, staff readiness, education, issue resolution, and adoption of new clinical processes.
- Served as the primary operational connection between nursing teams, executive leadership, Clinical Informatics, Information Technology, Revenue Cycle, Epic analysts, physicians, and enterprise stakeholders.
- Identified and escalated critical Epic, billing, documentation, equipment, and workflow challenges while partnering with teams to develop timely solutions.
- Led implementation of new workflows, processes, technology, and equipment while supporting staff through significant organizational change.
- Translated frontline clinical needs into operational improvements, helping optimize workflows and enhance clinician experience.
- Participated in governance and implementation discussions to ensure clinical priorities were represented in enterprise decisions.
Languages
Spanish
Timeline
Nurse Manager Operations – Women's Services
Duke Health Lake Norman Hospital
09.2025 - Current
Registered Nurse / Charge Nurse – Women's Services
Lake Norman Regional Medical Center
08.2023 - 09.2025
Travel Registered Nurse – Women's Services
Travel Registered Nurse – Women's Services
08.2021 - 08.2023
Registered Nurse – Labor & Delivery / Mother-Baby / Antepartum
Lake Norman Regional Medical Center
03.2019 - 08.2021
Registered Nurse / Charge Nurse – Labor & Delivery/Mother Baby
Davis Regional Medical Center
07.2015 - 03.2019
Bachelor of Science - Nursing
Lenoir-Rhyne University
No Degree - Pre-Nursing Studies
Mitchell Community College
No Degree - Medical Interpretation
Greenville Technical College