Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Appleby

Albany

Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

34
34
years of professional experience

Work History

Retail Sales Associate

Coccadotts Cake Shop
Albany
06.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted customers upon entering the store and provided assistance.
  • Promoted special offers and discounts to encourage additional purchases.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Provided product information and answered customer questions.
  • Kept informed about new products arriving at the store on a regular basis.
  • Offered suggestions for additional items that may be of interest to customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Handled customer complaints in a professional manner.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Used product knowledge to suggest items to match client needs.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Placed special orders or called other stores to find desired items.

Residential House Cleaner

Self-employeed
Albany County
10.1999 - 01.2024
  • Emptied wastebaskets and replaced liners.
  • Dusted furniture, fixtures, window sills, baseboards and other surfaces.
  • Changed linens on beds as requested by clients.
  • Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
  • Polished mirrors and chrome fixtures.
  • Emptied trash cans in all rooms of the house.
  • Assisted with laundry duties upon request from clientele.
  • Maintained a safe working environment by using appropriate cleaning supplies.
  • Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
  • Organized closets as requested by clients.
  • Swept, vacuumed and mopped hardwood floors.
  • Washed walls and ceilings as needed.
  • Vacuumed carpets and upholstered furniture.
  • Cleaned interior windows and wiped down blinds.
  • Scrubbed kitchen counters, cabinets and backsplashes.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used cleaning chemicals following proper guidelines.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Swept and damp-mopped private stairways and hallways.

Child Caregiver

Self Employed Web
Coeymans Hollow
03.1991 - 08.1996
  • Assisted with meal preparation and clean up after meals.
  • Prepared meals according to dietary requirements and preferences.
  • Organized age-appropriate activities such as arts and crafts, games and educational lessons.
  • Provided emotional support when needed during periods of distress or anxiety.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Promoted healthy habits such as hand washing, social distancing.
  • Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
  • Provided a safe, nurturing and stimulating environment for children of all ages.
  • Ensured that toys, furniture and equipment are clean and sanitized regularly.
  • Administered medication in accordance with physician's instructions.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Education

High School Diploma -

Ravena-Coeymans-Selkirk
Ravena, NY
06-1981

Skills

  • Customer service
  • Inventory management
  • Product knowledge
  • Visual merchandising
  • Transaction processing
  • Stock replenishment
  • Complaint resolution
  • Effective communication
  • Time management
  • Attention to detail
  • Friendly and outgoing
  • Retail sales
  • Customer assistance
  • Positive and professional
  • Flexible schedule
  • Customer engagement
  • Problem-solving
  • Store maintenance
  • Money handling
  • Cash register operation
  • Store opening and closing
  • Reliability and punctuality
  • Shelf stocking
  • Stocking and receiving
  • Professional appearance
  • Phone etiquette
  • Calm demeanor
  • Suggestive selling
  • Price tagging
  • Product recommendations
  • Self-checkout assistance
  • Order processing

Timeline

Retail Sales Associate

Coccadotts Cake Shop
06.2024 - Current

Residential House Cleaner

Self-employeed
10.1999 - 01.2024

Child Caregiver

Self Employed Web
03.1991 - 08.1996

High School Diploma -

Ravena-Coeymans-Selkirk

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