Lisa Arnold
Reno,Nevada
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. I strive to always maintain a positive and professional attitude. I make an excellent team player and I enjoy working with others who have like-minded attitudes.
Overview
10
10
years of professional experience
Work History
Office Manager/Lead Medical Assistant
Mt Rose Foot and Ankle Specialists
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physician in minor procedures and taking X-Ray imaging for review.
Support Staff/Medical Assistant
Carbon Health
02.2021 - 04.2023
- As a medical assistant, I greeted patients, roomed, took vital signs, took height and weight, and got patients ready for the provider in an Urgent Care setting
- Performed injections and blood draws
- Swabbed patients for point-of-care tests
- CLIA certified
- BLS certified
- Performed wound care and wound irrigation
- Assisted providers with casting patients and fitting patients for correct size boots/slings
- Used an extensive EMR system to check in patients, record medications and injections, and other private health information
- Guided patients to download the clinic’s app so they are able to access their records through an easy and hassle-free platform
- Administered medication to patients via various routes, orally and through injections
- Front desk support staff to primary care and urgent care clinic
- Answered phone calls, checked in patients, wrote work notes, handled cash money and copayments, faxed, and called pharmacies
- Assisted medical assistants and medical providers with some basic tasks to help urgent care's busy and fast-paced workflow
- Such as cleaning rooms, relaying information, and rooming patients when necessary
- Checked an online faxing system for incoming faxes and designated said faxes to the correct clinic location
Member Advocate
Affinity Development Group
11.2020 - 02.2021
- On-call agent to assist Costco members with the Costco Auto Program, referring them to a dealership using a designated program to search and find them their dream car or cars
Teacher Aide
Washoe County School District
01.2020 - 10.2020
- Assisted students with special needs by following student’s Individualized Education Program goals and aligning them with lessons over distance learning
- Instructing students with hygiene and vocational goals
- Adapting students to new environments and adjusting them to new regulations
- Aiding students with new materials and interactive technologies
Teacher
Kids ‘R’ Kids Learning Academy
10.2019 - 01.2020
- Creating a curriculum for children 18 to 24 months old
- Creating a fun and safe environment to play and laugh
Production Associate/Point of contact
Tesla
02.2018 - 10.2019
- Worked on the Model 3 production line in the battery cell division managing a small group of team members (up to 10)
- Handled materials and production quotas as well as output
- Excelled at managing the production area for maximum efficiency
- Filled in for other departments and ability to be flexible and learn new positions quickly
Flow Team Member/Trainer
Target
10.2014 - 01.2018
- Exceled at unloading the delivery truck, stocking shelves, organizing products, FIFO guidelines, cashiering experience, assisted guests, and overall team player
Education
Associate of Arts - Public Health
Truckee Meadows Community College
Reno, Nevada03-2030
Associate of Science - Early Childhood Education
American River Community College
Sacramento, California01.2014
Skills
- Patient care
- EMR documentation
- Team collaboration
- Problem-solving
- Office management
- Organizational skills
- Billing
- Scheduling and calendar management
- Scheduling coordination
- Staff hiring
- Project management
- Computer skills
- Patient and family advocacy
- Compassion and empathy
Timeline
Office Manager/Lead Medical Assistant
Mt Rose Foot and Ankle Specialists
05.2023 - Current
Support Staff/Medical Assistant
Carbon Health
02.2021 - 04.2023
Member Advocate
Affinity Development Group
11.2020 - 02.2021
Teacher Aide
Washoe County School District
01.2020 - 10.2020
Teacher
Kids ‘R’ Kids Learning Academy
10.2019 - 01.2020
Production Associate/Point of contact
Tesla
02.2018 - 10.2019
Flow Team Member/Trainer
Target
10.2014 - 01.2018
Associate of Science - Early Childhood Education
American River Community College
Associate of Arts - Public Health
Truckee Meadows Community College
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