LISA ARSENAULT
Lancaster,OH
Summary
Dynamic and motivated professional with extensive experience at DSV, excelling in team leadership and exceptional customer service. Proven track record in inventory management and conflict mediation, fostering a collaborative environment that enhances productivity and customer satisfaction. Passionate about continuous improvement and adept at training and mentoring new team members.
Overview
25
25
years of professional experience
Work History
DCA
DB Schenker
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Collaborated with leadership to develop strategic initiatives and operational plans.
- Created and maintained an effective team environment through collaboration and communication.
Barista
Target Starbucks
08.2023 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
General Merchandise Expert
Target
04.2019 - 04.2024
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
- Reduced shrinkage through vigilant monitoring of potential theft and adherence to loss prevention guidelines.
- Contributed to overall store performance by consistently meeting or exceeding individual sales targets.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
- Assisted in implementing store-wide sales events, coordinating with team members to ensure smooth execution and positive customer experiences.
- Maintained up-to-date knowledge of product offerings, enabling prompt assistance to customers seeking information or recommendations.
- Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.
Assistant Store Manager
Gymboree
09.2007 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Store Manager
Gymboree
11.2005 - 09.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Store Manager
Icing By Claire's
06.2001 - 11.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
General Studies -
Logan High School
Logan, OH05.2000
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- POS System Operation
- Inventory Management
- Conflict Mediation
- Sales expertise
- Product displays
- Point of sale operation
- Computer efficient
- Time management
- Quick learner
- Motivated
- Training and mentoring
Timeline
DCA
DB Schenker
01.2025 - Current
Barista
Target Starbucks
08.2023 - 01.2025
General Merchandise Expert
Target
04.2019 - 04.2024
Assistant Store Manager
Gymboree
09.2007 - 11.2018
Assistant Store Manager
Gymboree
11.2005 - 09.2007
Store Manager
Icing By Claire's
06.2001 - 11.2005
General Studies -
Logan High School